Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Penelope
years experience * in a similar position. (*experience excludes any time as an apprentice or trainee) Desirable Experience supporting users within a virtualised environment Experience supporting users and devices running MacOS Experience supporting virtualised infrastructure assets Experience of MDM (mobile device management) inTune/Apple Configurator Networking skills, TCP/IP, routing, DNS, etc Microsoft Windows Server 2008 2019 experience More ❯
Bristol, Somerset, United Kingdom Hybrid / WFH Options
Sanderson Recruitment Plc
dedicated to Threat Hunting, Threat Intelligence and Threat Modelling. Proven experience in a SOC, CIRT, or similar security operations environment. Deep understanding of network protocols, operating systems (Windows, Linux, macOS), and common enterprise applications. Expertise in analysing network traffic (eg, packet analysis with Wireshark). Proficiency with security tools such as SIEM (eg, Splunk, QRadar), EDR (eg, CrowdStrike, SentinelOne More ❯
end users. They troubleshoot and diagnose problems, often working on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to … maintain high service standards. Technical Skills Needed: Troubleshooting hardware, software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support More ❯
Taunton, Somerset, England, United Kingdom Hybrid / WFH Options
ALTERED RESOURCING LTD
Provide second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple open … looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL Foundation. Experience with More ❯