2 Mac Specialist Jobs

Apple Mac Support Specialist (2nd Line) - JAMF - London - to £46k pa Our MSP client is looking for a 2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: ? Efficiently manage and prioritise support … tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. ? Adhere strictly to service processes ? Maintain accurate, comprehensive ticket records and consistently update clients ? Emphasise quality and first-time resolution, avoiding temporary fixes ? Escalate complex issues appropriately, ensuring tickets are detailed for efficient handover ? Persistently … informed about emerging IT trends and technologies It is expected that you will have at least 4 years experience of working in a Mac help desk environment with the last 2 years working at 2nd line. You will have solid experience of Mac support with JAMF more »

a hybrid work schedule, so you'll be able to work from home for part of the week! We're looking for a Mac Support Specialist to join our ranks. Are you a proactive problem solver with exceptional customer service skills? You will put your technical … and software support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues Supporting Mac users in an enterprise environment, helping to acclimate users to Apple products for business use, and providing technical support to advanced users Prioritizing and … skills (phone etiquette, listening skills, and follow-up skills) Demonstrated knowledge and experience with macOS (10.13 and newer) Experience with Microsoft Office for Mac 2016/2019/Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Outlook functionality and protocols involved with connecting to Exchange more »