2 of 2 Major Incident Management Jobs in Hampshire

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

support the delivery and continuous improvement of cloud services in a fast-paced IT environment. This role plays a key part in a major transformation programme, helping evolve service delivery practices and supporting the transition to a new IT Operations partner. Key Responsibilities Analyse cloud service usage and produce … clear, tailored reports for stakeholders. Act as an escalation point for cloud incidents and support major incident management. Maintain ITIL-aligned processes and keep knowledge resources up to date. Drive service improvements and contribute to service review meetings. Collaborate with business and IT teams to define requirements ...