18 of 18 Major Incident Management Jobs in the South East

Head of Command Centre & Incident Management Hybrid We are seeking an experienced and highly motivated Head of Command Centre & Incident Management to lead our UK Command Centre function. This is a critical leadership role responsible for ensuring the rapid restoration of technology services during major incidents, minimising business disruption, and driving operational excellence across the IT estate. You will lead a team of Incident Management professionals, providing strategic direction and operational oversight while acting as the central point of coordination during high-priority service disruptions. The role requires exceptional communication skills, with ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with … well-established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making ...

with technical awareness , placing you at the centre of a live Security Operations Centre where you'll maintain situational awareness across multiple domains, coordinate incident response, and ensure effective operational decision-making. You'll act as the operational lead within a fast-paced control room environment, working closely with … domains. Monitor live environments and assess alerts and incidents in real time. Perform initial triage and validation of alerts, reducing noise and ensuring accurate incident classification. Manage incident prioritisation and escalation in accordance with operational procedures. Coordinate response activities across SOC, NOC, Infrastructure and Security teams. Support ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

Command Centre during their shift , providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security . This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position . The successful candidate will … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

diverse portfolio of software and technology-enabled services. The role owns the end-to-end client service experience; from service desk and incident management through to client assurance and service improvement, ensuring service outcomes are high-quality, consistent, and commercially effective. This role operates at the intersection … product, client engagement, and service operations. It leads a global, multi-disciplinary service management delivery function and acts as the senior client-facing leader for service delivery, representing the function in key client relationships, executive escalations, and senior stakeholder engagements. The Role Service Strategy & leadership. Define and execute ...

user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response and the performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier … management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support providers, setting service standards, monitoring performance and leading regular service reviews. Own hardware and software asset management, including lifecycle ...

Command Centre during their shift, providing command and control across a broad range of operational capabilities, including Cyber/SOC, NOC, Infrastructure, Service Management and Physical Security. This is not a SOC Manager, Cyber Operations Manager or hands-on technical engineering position. The successful candidate will sit across multiple … senior operational authority for the Command Centre during assigned shifts. Maintain a clear Common Operating Picture (COP) across cyber, network, infrastructure, service management and physical security operations. Coordinate the response to significant incidents, service disruptions, emerging risks and operational issues. Set operational priorities and ensure the appropriate specialist teams ...

seeking a Ticketing Systems Lead to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...

Hybrid - 1 x week in Marlow Department: Information Security Monday-Friday Are you an experienced cyber security professional with a passion for security operations, incident response and vulnerability management? We're looking for an Operational Security Lead & Cyber Vulnerability Manager to play a critical role in protecting Kensington … Role Reporting to the Chief Information Security Officer, you'll lead the day-to-day operational cyber security function, overseeing security operations, cyber incident management, infrastructure and cloud vulnerability management, and third-party security oversight. You'll be responsible for ensuring security risks are managed appropriately, coordinating ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

regarded organisation with a strong reputation in its sector. What You'll Be Doing Leading and developing Service Centre and Service Delivery teams Overseeing incident, problem, request and change management activities Taking ownership of Major Incident Management and service escalations Building strong relationships with business … candidates who can bring: Previous experience in a Service Delivery Manager, Service Desk Manager or similar IT leadership role Strong ITIL and IT Service Management experience Proven people management and team leadership capability Experience managing major incidents and service escalations Excellent stakeholder engagement and communication skills ...

compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential. Role Principles Act with integrity, always upholding the highest professional … operational standards. Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies. Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services. Support Microsoft 365 adoption ...

Design & Transition Manager to join the Business Technology team on a full-time, permanent basis. This is an excellent opportunity for an experienced Service Management professional to play a key role in ensuring new and enhanced technology services are successfully transitioned into live operation, supporting approximately 4,000 users … operational excellence. We're looking for someone with significant experience working within a complex IT service environment and a strong understanding of ITIL Service Management principles. You will ideally have experience defining Service Design and Transition frameworks, introducing new services into live operations and working closely with project teams ...

estate. Identify potential capacity constraints and performance risks before they impact users or services. Coordinate capacity planning activities with technical and operational teams. Support major incident management by assessing capacity and resilience impacts. Contribute to service recovery planning where capacity and performance are affected. Produce demand forecasts … related risks and issues to operational and leadership stakeholders. Maintain capacity dashboards, reports, and continuous improvement plans. Key Skills & Experience Proven experience in Capacity Management within a complex IT environment. Strong understanding of infrastructure, application performance, and service management principles. Experience producing capacity forecasts, utilisation reports, and risk ...

issues. Ensure IT operations remain compliant with GxP, Data Integrity, Information Security, validation and change control requirements. Own and continuously improve ITSM processes, including Incident, Request, Problem, Knowledge and Major Incident Management. Oversee IT hardware, software, collaboration platforms, asset lifecycle management and operational procurement activities. Manage … third party suppliers and service providers, ensuring agreed service levels, compliance and delivery commitments are achieved. Drive cyber security, identity and access management, business continuity and disaster recovery activities, including audit and inspection support. Monitor service performance through KPIs and customer feedback, championing continuous improvement, automation and a customer ...