11 of 11 Major Incident Management Jobs in London

accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post … major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal and external stakeholders effectively, developing and maintaining lasting relationships Engagement with sales teams and PMO, supporting commercial activities … and account plans As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major More ❯

Energy/Utilities industry experience is must* Key Responsibilities Service Delivery Management: · Oversee the performance of IT services, ensuring they meet agreed service levels (SLAs) and key performance indicators (KPIs) · Ensure all services are delivered on time, securely, and where appropriate, within the associated commercial and contractual obligations. · Manage … with third-party service providers and internal stakeholders to ensure effective service delivery as per agreed SLAs/OLAs · Responsible for overseeing the knowledge management process and related activities, including the capturing, sharing and accessibility of knowledge articles within ServiceNow SIAM-based Supplier Coordination: · Implement and manage the SIAM … level agreements. · Act as the primary point of contact between Client internal teams and external service providers for IT service related issues and escalations. Major Incident Management (MIM): · Accountable for effective management of the major incident management process ensuring that all major More ❯

training as required. Review open calls (Incidents and Requests) and action them in order of priority. Update Incidents and Requests (within the ServiceNow Service Management tool) with relevant actions to keep the users and others informed of call progress. Escalate issues and involve other Field Service Engineers wherever required … the correct status in Service Now. Liaise with other teams when required to fix technical issues. Ensure that operational processes are adhered to including Incident Management, Request Management, Major Incident Management, and Problem Management. Participate as required in agency integrations, technology projects and desk More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

related field. Master’s degree or relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies … APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision More ❯

and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and … cases and incidents. Generate reports and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM More ❯

and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and … cases and incidents. Generate reports and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM More ❯

a person who is decisive, collaborative and calm under pressure, detail-oriented and analytical, to help us implement and run a new IT risk management framework. This is a multi-faceted role supporting both a Technology Transformation Programme as well as helping to ensure current operational technology and applications … are reliable and resilient. This role will suit an incident or IT disaster recovery manager, or someone with equivalent practical experience in technology operations, who is looking to broaden their skillset. After developing your specialist skills you are now looking for opportunities to grow and learn more about wider … and dynamic team to build innovative ways of building and assessing operationally resilient technology services. Principal Accountabilities: Business Impact Assessments & Risk Identification: Develop asset management strategies, lead business impact and vulnerability assessments, conduct threat modelling, and maintain risk identification frameworks. Risk Assessment & Evaluation: Ensure compliance with governance policies, provide More ❯

providing advice and guidance to all stakeholders whilst driving improvement. Experience and competence in running all ITSM process activities (including but not limited to Incident, Change, Problem, and Major Incident Management). Experience of supplier engagement and performance management and an understanding of the mapping More ❯

of a Trading-based service delivery environment. Diagnose and resolve day-to-day live system incidents across a range of systems. Take ownership of Major Incident management Effectively record and monitor progress of all incidents and service requests raised into the central ITSM tools Skills/Experience … Front Office App Support - ideally Commodities Experience working with traders and other Front Office users SQL DB (SQL Server Management Studio and Oracle PL/SQL) Azure experience PowerShell or Python SQL Kubernetes Trayport Joule My client is looking to recruit URGENTLY, please send your CV in Word format More ❯