6 of 6 Major Incident Management Jobs in London

delivery. Scope The role owns the design, implementation and ongoing operation of the core service‐governance layer across Technology Operations. This includes ITSM processes, major incident command, service catalogue and ownership model, change enablement governance, operational readiness, service reporting, knowledge management, problem management and the service … management interfaces with Engineering, Customer Operations, suppliers, CISO, Controls and legacy/TC07 teams. The role does not own product delivery, application development, engineering backlogs, vulnerability management, security policy, customer‐service tooling or traditional eyes‐on‐glass monitoring. It is accountable for ensuring that the operational process, governance ...

Overview Purpose of the role: to support the implementation of major changes and improvements to the organization's IT service management practices by driving strategic initiatives to modernize, transform and future‐proof how the bank delivers and supports technology services. Organisational and role context is focused on establishing … running the service-management control plane for IT operations, aligning with Engineering, Product, Customer Operations, CISO, Controls, and the wider transformation programme. The role aims to make new technology services safe to launch, clear to operate and measurable once live, while avoiding siloed operations. Key Accountabilities Establish and operate ...

Life on the team As the Cyber Incident Readiness Lead, you will shape and define how Computacenter responds to and prepares for cyber incidents. This role is responsible for building, maintaining and evolving the end-to-end security incident management framework, alongside owning a structured security incident exercise programme that ensures the organisation is ready to respond when it matters. You will own how Security Incident Management operates across Cyber Security, ensuring the framework is clear, effective and continuously improved, from triage through to response and testing. This includes designing and running realistic incident ...

continuous improvement of core enterprise technology services, ensuring high‐quality, reliable and user‐focused services across WPP. The role will own service performance, service management and the service desk, and will lead key vendor and partner relationships to drive operational outcomes and a consistently positive colleague experience. What … doing Service Delivery Leadership Lead the end‐to‐end delivery of core services, including oversight of the Service Desk and ownership of Service Management to ensure stable, secure and reliable services for colleagues across WPP. Own operational service performance with clear accountability for service quality, availability, responsiveness, resilience ...

Barclays is seeking a senior leader to drive IT service management and operational governance for its fintech‐scale payments platform. The role focuses on establishing and running a lean, control‐driven service-management framework across incident, change, knowledge and service catalogue processes. You will lead major incident management and post‐incident improvements in collaboration with Engineering, Platform and Customer Operations teams. #J-18808-Ljbffr ...

Front Office Systems & Devices Manager to lead the operational performance, support, and continuous improvement of customer-facing systems and field devices within a major public transport programme. This role goes beyond traditional IT support - it requires ownership of live operational technology , including ticketing systems, validators, gates, kiosks, and other … passenger-facing devices that are critical to daily service delivery. You will lead a multi-disciplinary team responsible for ensuring high availability, rapid incident response, and seamless customer experience across all front office technology. Key Responsibilities Lead the end-to-end support and operation of front office systems ...