17 of 17 Major Incident Management Jobs in England

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process, ensuring … incidents are logged, tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact More ❯

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) | Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process, ensuring … incidents are logged, tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact More ❯

Transformation Programme. As a key member of the Future NHS Workforce Solution Transformation Programme, you will have the opportunity to showcase your experience in a wide range of Service Management skills contributing to the development of the Service Management approach for the transformed service. You will possess a strong background in IT Service Management, with a solid … understanding of ITiLv4 practices. Your expertise in IT service management, service provision, relationship management and supplier engagement, SLAs/performance management, and the use of management reporting and dashboards will be highly valued. We are seeking a passionate and talented IT Service Manager who can fulfil the outlined requirements. What do we offer? o 27 days … the job In this role, the post holder will support a series of dedicated assurance activities within the Future NHS Workforce Solution Transformation Programme with a focus on Change Management assurance, including: Service design and delivery, including the development of the service management approach and application of IT Service Management. (ITSM) Change Enablement and Organisational Change Management More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Team Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours This role has line management responsibilities of 3 team members. The successful Service Centre Team Lead must be a natural problem solver, tenacious and comfortable with stretching their … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

IT Service Management Analyst Law Firm – London Hybrid working – 2 days office/3 days working from home per week In this exciting newly created role at a leading global law firm in the city, you will be driving service improvements within the firm. If you’re passionate about continuous improvement and want to drive meaningful change, this could … be the perfect next step in your career. Your focus will be across core ITIL processes - Incident, Change, Service Request and Problem Management - with opportunities to expand into other areas as the function evolves. What’s in It for You? Join a firm with a growing presence – this is a newly created role to work alongside the experienced … IT Service Manager Take ownership of process maturity across ITIL practices Contribute to a culture of continuous improvement within a professional, inclusive team Gain exposure to major incident management and governance Work for a stable, respected firm in the legal sector Core Responsibilities Problem Management Service Transition/Service Introduction Change Management Incident Management More ❯

What is the role Act as the primary service management liaison between the client and internal teams. Manage and mentor a team of two junior first-line support agents , ensuring high-quality, responsive support and timely triage and resolution of support tickets as defined by customer SLAs, Lead incident, problem, and change management processes in line with … ITIL best practices. Oversee major incident management, coordinating internal and external stakeholder and leading After Action Review(AAR). Monitor and report on SLAs, KPIs, and service performance metrics and conduct regular Service Review Meetings with key client & internal business stakeholders. Collaborate with different teams (DevOps, SRE, Security, Data Engineering and Product teams ) to ensure service monitoring … reliability and performance. Support Oncall for major incident . Act as point of escalation for major incidents Drive continuous service improvement (CSI) initiatives and root cause analysis (RCA). Maintain and evolve service documentation , including the service catalogue and support playbooks. Ensure compliance with data protection laws, externally required standards (e.g. ISO 27001, NHS Digital, NCSC standards More ❯

Application Support Manager - Investment Banking - London/Hybrid (Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking) Are you an experienced leader in application support, skilled in managing … to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank's wider technology strategy. In this role, you'll oversee day-to-day support operations, allocate resources to BAU and project needs, and … some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with. Alongside incident and problem management, you'll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You'll engage regularly with business, technology More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and … coordinate communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

handled efficiently and in a timely manner. Collaborate: Work closely with the IT teams to deliver outstanding service, sharing information and best practices. Handle incidents in line with the Incident Management process, keeping all parties informed with clear and accurate updates. Participate in key tasks and contribute to the smooth operation of IT services, including Request Fulfilment, Change … Requests, Major Incident Management, and proactive Problem Management. Act as a liaison between the Service Desk and other IT teams to ensure effective communication and service delivery. Performance Metrics: Manage and monitor key performance indicators (KPIs) related to the role, constantly identifying areas for improvement to exceed service expectations. Maintain high standards in documenting processes, creating clear … and concise knowledge articles to assist in service delivery. Provide regular reports to management and stakeholders on process performance, compliance, and exceptions. Essential and Desirable Criteria Essential: Experience in a customer service-focused role, with strong written and verbal communication skills. Ability to manage and prioritize incidents effectively, using available resources to solve problems. Self-directed with initiative, capable More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

Excellence: Act as the primary in-person point of contact between staff and Digital Services Work with customers empathetically to provide high-level service and build confidence Maintain detailed incident logs and provide regular updates within agreed SLAs Represent the Council with awareness of Diversity and Accessibility requirements Essential Requirements Technical Skills: Microsoft 365 experience - Advanced knowledge essential Microsoft … Intune operational knowledge - Essential for device management Printer support experience - Including troubleshooting and supplier liaison Windows 10/11 configuration and troubleshooting Network administration and troubleshooting (TCP/IP, WAN/LAN/Wi-Fi) Remote access/VPN technologies MFD operations and basic setup Experience & Qualifications: Valid UK Driving Licence (Manual or Automatic) - Mandatory Minimum 2-4 years … in IT Service Support environment ITIL methodology understanding and exposure to ITIL-based environments Experience liaising with staff at all levels including senior management Proven track record as Workplace Technology/Field Engineer or similar Personal Attributes: Excellent communication and interpersonal skills Strong problem-solving abilities with a can-do attitude Ability to work independently and take initiative Patience More ❯

Responsibilities: Identify and implement improvements to IT Service Desk, IT Operations, IT infrastructure, Software Development and Solutions Architecture with the associated roadmaps to ensure the selection, deployment and lifecycle management of appropriate services is aligned to the corporate plan. Provision of technical advice and guidance to ensure that business benefits are derived from large investments in IT and consolidation … a diverse team of Service Desk Analysts; ensuring that they are adequately resourced, prepared, motivated, and utilised to help achieve key CTP business outcomes. To take responsibility for line management, recruitment and training, work that will include 1-2-1s, performance development reviews and general people management activities such as the organisation of annual leave, sickness, and … performance. To work closely with colleagues and your line manager to ensure departmental processes are fit for purpose, the role will involve request fulfilment and incident, problem, change, event, knowledge, and major incident management, all in conjunction with ITIL best practice. Personal and Professional Skills: Experience in an IT Service Desk/IT Support role, or More ❯

technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Exciting Opportunity: Become Holland & Barrett's Next Incident Manager! At Holland & Barrett, we believe in making health and wellness accessible to all — and our technology plays a crucial role in delivering that mission. We're on the … lookout for a high-performing Incident Manager to join our IT Operations Team and help take our IT service management practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you! What You'll Do: Take charge of Major Incidents, ensuring swift resolution and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in More ❯

leadership of the Service Desk team, driving service excellence, embedding ITIL best practice, and fostering continuous improvement. Working closely with senior stakeholders, the Head of Service Delivery will own major incidents, service performance, supplier relationships, and business continuity, ensuring IT services consistently enable and support business success. Your day to day will be the following We're looking for … objectives, running regular 1:1s, and driving high performance. Overseeing all aspects of IT service delivery, ensuring services are reliable, efficient, and aligned with business priorities. Taking accountability for Major Incident Management, ensuring fast resolution and clear communication to the business. Shaping and delivering the IT Service Roadmap, embedding ITIL best practices, and driving continuous service improvement. … Defining, monitoring, and reporting on SLAs and KPIs, with responsibility for service performance across the organisation. Chairing the Change Authorisation Board (CAB) and ensuring effective management of incidents, problems, and changes. Partnering with senior stakeholders to support the successful delivery of business-critical projects. Maintaining and evolving the IT Service Catalogue and IT Asset inventory. Managing IT supplier relationships More ❯

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in Production Management, strategic leadership, operational improvement, and strong stakeholder management pertaining to service disruptive technology events.Citi Services, Markets, Banking and Functions (SMBF) Production are a global workforce of 5200+, spanning 37 countries. We support … services that enable growth and economic progress. Team/Role Overview The primary objective of the role is to lead a global team that coordinate exceptional Services response to major technology events (planned or unplanned), team responsibilities encompasses oversight of 24x7 service anomaly detection for over 90 critical end to end flows ensuring adherence to regulatory mandated Critical Business … for Services BCC, ensuring alignment with Citi goals. Deliver outcomes that promote rapid recovery, reduce client impact duration, and foster continuous improvement based on stakeholder and client feedback. Relationship Management & Stakeholder Engagement: Maintain strong relationships with senior product, operations, and technology stakeholders, garner support for strategy, set targets and share performance insights. Actively lead and manage stakeholders during more More ❯

Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery is required for a well-established organisation based in Wokingham, Berkshire. If you’ve worked as an IT Support Manger/Infrastructure Manager/IT Manager/ICT … office in Wokingham JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technology Operations Manager with expert knowledge of ICT Service Delivery Management and the ability to drive change, anticipating and resolving issues and managing risks and mitigations to maximise ICT service delivery. Working as a Technology Operations Manager you will be … role, responsible for ensuring the seamless delivery, reliability, and evolution of technology services across the Teams within the service area including IT Service Desk, Tech Support, Infrastructure (through matrix management) and performance standards of IT service delivery. As a Technology Operations Manager you will be responsible for the creation and delivery of the Digital and Technology Strategy and fulfilling More ❯