15 of 15 Major Incident Management Jobs in England

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident Management process Lead/Develop team and its high performance Monitor team process/performance with KPI Support bid response, manage service offering development Develop playbooks and documentation Continuous development of processes Implement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … services in line with the agreed service levels and business processes. You will act as a point of escalation and take ownership of major incidents outside of normal business hours The successful Service Centre Shift Lead must be a natural problem solver, tenacious and comfortable with stretching their own capabilities by working outside their comfort zone. They will constantly … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group click apply for full job details More ❯

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end Major Incident Management process across group click apply for full job details More ❯

the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Job Description We have an exciting opportunity for … a Problem Manager to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and suppliers to investigate root causes, identify underlying issues, and track corrective actions to completion. Analyse incident and problem data to identify trends, recurring More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client … periodic calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

MIM® is the global leader in Major Incident Management training and certification. We work with organisations like Visa, Amazon, NHS, and Deloitte to transform incident response performance and leadership culture. We’re expanding our delivery team and are seeking x3 exceptional Associate Trainers to deliver MIM® Professional®, Expert®, and Director® courses to our growing global client … periodic calibration and “train the trainer” sessions. Contribute to continuous improvement of materials and learner experience. Accurately report session feedback and participant scores. Essential Skills & Experience Proven background in Major Incident Management , Service Management , or IT Operations Leadership . Confident facilitator with strong presentation and communication skills. Prior experience delivering corporate training or workshops (virtual or … of ITIL®, DevOps, or related frameworks advantageous. Professional, reliable, and client-focused. Preferred Certifications MIM Professional®, Expert®, or Director® (or willingness to complete) ITIL®, ISO 20000, or equivalent service management certifications What We Offer Access to global delivery opportunities and enterprise clients. Fully prepared, world-class training materials and support. Ongoing certification, mentoring, and brand recognition as part of More ❯

service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and … communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service Management, ideally holding ITIL. Strong experience of dealing with complex problems, ensuring they are broken down in more manageable pieces. Be able to work in a well structured manner, manage Stakeholder … expectations and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

will participate in and supervise client engagement teams and other related activities. Engagements focus on the advisory services in development, implementation or assessment of the client’s resilience, crisis management and business continuity capability, strategies and solutions; including risk assessments, business impact analyses, strategy selection, and documentation of respective procedures. This also includes plan and conduct exercises to test … client Business Resilience strategies, plans and challenge business leads on identification of critical functions and needs Design and outline Resilience goals, objectives and scope for business plans and Crisis Management Support and assist in the development of BCP planning and goals Support client top management in aligning all Business Resilience planning, initiatives and goals with organisational goals and … maintenance and testing programs for all Resilience plans Design and implement tests and exercises of client Resilience plans and response processes Provide regular feedback and reporting to clients' top management on the critical components and readiness of the business plans and supporting processes and infrastructure. In addition, be prepared to: Facilitate and support the execution of client plans at More ❯

Line Analysts and providing expertise to troubleshoot skills relating to the LVS portfolio of applications. There is also a requirement to engage with internal and external stakeholders to resolve incident related queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike … more detailed knowledge. Maintaining motivation and focus within a highly technical team, providing input into training requirements for more junior members of the team. Providing a focus on Knowledge Management and reducing Key Person Dependencies across the team. Conducting periodic skills gap analysis with 1st Line, Technical Services (LVS) and LVS DevOps resolvers, helping to identify and plan delivery More ❯