3 of 3 Major Incident Management Jobs in the North East

the status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

the status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯