2 of 2 Major Incident Management Jobs in the South West

Service Desk/Delivery Manager - Incident Manager | MUST HOLD ACTIVE DV Are you a highly experienced Service Desk Manager with a strong background in Incident and Major Incident Management ? Do you thrive in high-pressured environments and enjoy leading technical teams that provide critical support … technical issues across applications, services, OS, and devices. Acting as an SME for service desk technologies, upgrades, limitations, and best practice. Supporting and improving incident management aligned to the customer's strategy. Developing, evolving, and implementing processes, procedures, and training to maintain operational excellence. Supporting recruitment, screening, and … communications and identifying improvement areas. Creating reports, performance metrics and offering insight to drive service evolution. What we're looking for: Must have extensive Incident or Major Incident Management experience. Strong experience managing technical service desks in critical environments . Recent experience of working within an More ❯

our customers. About the role As a Service Operations Engineer at Amiosec, you will monitor production infrastructure for faults and issues, including creation and management of security-based alerts, day to day management, etc. Working hours are Monday – Friday, 7.5 hours per day on a weekly shift rotation. … note - Due to the nature of our work, all candidates will be required to obtain and maintain UK security clearance (DV) Typical Activities Include: Incident and Major Incident Management Release and Deployment activities Fulfilling service requests such as information requests or new hardware requests Hardware provisioning … hosts and vCentre technologies. Experience in firewalled Network/Gateway environments Desirable: CCNP Experience of using collaboration tools e.g. Atlassian Confluence & JIRA. Mobile Device Management (MDM) knowledge. Experience with SIEM tools e.g. Splunk. Experience with VMWare, Veeam Backup. Experience with Windows server platforms. Experience of using deployment automation tools More ❯