2 of 2 Major Incident Management Jobs in the West Midlands

include resolving technical incidents and service requests for devices like iPhones, iPads, PCs, and laptops. The EUS Analyst will interface with IT Service Desk, Major Incident Management, Asset Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and … iPhones, iPads), office telephony, and WiFi Configuring Firmware/BIOS according to standards Operating System tasks (installing, updating, remediating Microsoft Windows) End point software management (installing, updating, remediating Microsoft Office) Experience with Mobile Device Management (device enrolment/un-enrolment via Mobile Iron) Enterprise management systems (device More ❯

Competitive salary, £7k car allowance, 15% bonus, 6% matched pension, and more The Head of IT Support & Vendor Management plays a pivotal leadership role within the IT Service Delivery function. Responsible for the smooth operation and continuous improvement of end-user support services and vendor relationships, the role ensures … technology reliably supports both back-office and field operations. Working alongside the Head of IT Service Management, this role ensures seamless and effective service delivery across all user groups. It combines strategic oversight of vendor partnerships, leadership of the front-line support teams, and a proactive approach to managing … user devices (laptops, tablets, mobiles) for approximately 2,600 users across hybrid, office-based, and field-based roles. Work closely with the IT Asset Management team to ensure devices and user licences are deployed, tracked, and recovered effectively. Ensure support processes align with joiner/mover/leaver activity More ❯