and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and IncidentManagement process. Ensuring all elements of the process, including MajorIncidentManagement are implemented and operationally managed. Ensures accurate logging … and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for … Specialists if required and manage the progress of these through to the closure. · Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. · Any other tasks or projects assigned by the IT Operations/InfoSec team. · Provide occasional out of hours support. Person more »
and specialized software/hardware manufacturers for activities related to procurement, installation, support, maintenance. Maintain full ownership of service tickets through its lifecycle and IncidentManagement process. Ensuring all elements of the process, including MajorIncidentManagement are implemented and operationally managed. Ensures accurate logging … and accurate manner. This one call/one ticket method provides effective tracking of all incidents and service requests. In cases where a single incident has affected multiple users, this method of creating a ticket for each reported instance and attaching it to a parent ticket will allow for … Specialists if required and manage the progress of these through to the closure. · Work in strict collaboration with the IT corporate engineers to conduct incident activity and resolve incidents. · Any other tasks or projects assigned by the IT Operations/InfoSec team. · Provide occasional out of hours support. Person more »
Hertford, England, United Kingdom Hybrid / WFH Options
Premier Group Recruitment
clients putting customer service at the highest priority. What you will ideally have experience of? Excellent communication skills (verbal & written) Service desk or Helpdesk Management Experience Reporting skills Managing stakeholder relationships Microsoft Active Directory SCCM, ITSM Tools Performance management and appraisal experience managing a small team. Root cause … analysis & Majorincidentmanagement What’s next? If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shortly. more »