4 of 4 Major Incident Management Jobs in the North of England

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst We … have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of … IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams More ❯

Job Description: Major Incident Management - Take full ownership of the incident management process to swiftly resolve all major incidents, minimising downtime for clients. We are looking for an entry-level employee, with no prior experience required. If you are proactive and eager to learn More ❯

the status of incidents and requests. Manage IT assets, including repairs, assignments, and updates. Ensure mobile devices are secure and data is protected. Lead major incident management using the Major Incident Management process. Onboard new starters, ensuring all necessary hardware, software, and access is … We're Looking For: Proficiency in Microsoft tools such as Teams, Excel, Active Directory, SharePoint, Outlook, and Exchange. Experience with Avanti for Mobile Device Management (MDM). Strong troubleshooting and problem-solving skills. Ability to assess and prioritize issues effectively. Excellent communication skills. Team-oriented with the ability to More ❯

HMH is seeking an ITSM Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for the end users at our Kintore site in Aberdeenshire, Scotland, UK. Additionally, provide remote support to 2,100+ employees in 30+ locations … Solutions and can deliver within that methodology including creation of process and technical documentation. Job Responsibilities · Work with the senior IT Administrator to automate incident/request workflows · Junior administrator to the internal ITSM system hosted through Freshservice · Write API scripts to connect data sources, such as MS Intune … and Entra, with Freshservice · Create and manage workflows to facilitate security group management, software requests, user onboarding/offboarding, and request fulfillment. · Through Problem Management analysis, develop proactive workflow solutions to automate repetitive tasks within the ITSM system. · Provide KB-documented shift-left solutions with escalation teams (Applications More ❯