1 to 25 of 67 Major Incident Manager Jobs

passionate about through a dedicated day away from work. What you'll do Operate within a 24/7 shift and On Call environment. Take ownership of Critical and Major Incidents, leading them from detection through to resolution and post-incident review. Provide immediate and effective leadership during Critical and Major Incidents, escalating as required and guiding … in restoring service as quickly as possible. Provide clear and timely communication to stakeholders, including senior leadership that meets their communication requirements, effectively managing expectations, instilling confidence in the Major Incident process and team. Lead a highly structured approach that ensures that all parties are coordinated effectively and work efficiently to restore service as quickly as possible. Who … you are Demonstrable experience in leading Critical and Major Incidents in complex environments, with a strong understanding of ITIL-based Incident Management. Proven ability to coordinate cross-functional technical teams and third-party suppliers during high-pressure situations. Strong knowledge of Problem Management, including root cause analysis and developing effective resolution plans. Solid technical knowledge of IT infrastructure More ❯

www.necsws.com Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and … end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident … be able to remain calm and focused in high pressure scenarios. Take part in the On Call Rota Qualifications Essential Skills Demonstrable Service Management experience, with a focus on Major Incident Management Stakeholder Management Resource Management Possess excellent customer service skills and an ability to innovate Excellent communication and business writing Working knowledge and experience of the ISO20000 More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service More ❯

in Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and … implementing process improvements. The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and … gap analysis to improve incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. More ❯

in Information Technology, Enterprise Resource Planning (ERP), and Engineering consulting, with the aim of becoming an internationally renowned Systems Integration Company. Job Description We are currently seeking an IT Major Incident/Problem Manager for a contract position based in Crawley, England. The role involves managing major incidents and problems, ensuring root causes are identified, and … implementing process improvements. The successful candidate will report to the IT Operations Manager and be responsible for coordinating incident responses, conducting RCA reports, and analyzing incident trends to prevent recurrence. Responsibilities Manage major incident and problem management processes across services, suppliers, and customers. Coordinate rapid response to incidents, minimizing system downtime. Provide technical skills and … gap analysis to improve incident and problem management. Analyze incident data to propose resolutions and prevent future incidents. Requirements Excellent communication and organizational skills. Proven experience in Incident and Problem Management. Self-motivated with a focus on customer service. CRB Security Check clearance. Qualifications and Experience Knowledge of IT infrastructure components such as hardware, databases, and networks. More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements … process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with More ❯

Social network you want to login/join with: Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You'll land in a rapidly changing ServiceNow environment. The opportunity You’ll develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you’ll be responsible for ensuring high-quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, ensuring services are restored quickly and safely Running post-incident reviews to embed lessons learned and identify improvements … process and overseeing root cause analysis Chairing problem reviews and influencing senior stakeholders across Group Technology Driving continuous improvement across tooling, reporting, and process maturity Documenting and maintaining the major incident and problem management framework Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with More ❯

scale? At Entain, we're on a mission to revolutionise the betting and gaming industry by combining cutting-edge technology with a relentless focus on customer experience. As a Major Incident and Problem Manager, you'll be a key player in ensuring the resilience, stability, and continuous improvement of our global technology ecosystem. You'll lead a … talented team of incident managers and analysts, ensuring critical issues are resolved swiftly and efficiently - minimising customer impact while driving long-term solutions. From managing high-pressure incidents to delivering robust post-incident analysis and preventative action, you'll be the calm at the centre of the storm Job Description What You'll Be Doing: Own and manage … major incidents and problem records end-to-end Drive root cause analysis and implement long-term preventative measures Collaborate with global stakeholders to maintain world-class incident response Deliver improvements to tooling, processes, and training materials Analyse incident data to spot trends, themes, and emerging risks Lead post-incident reviews and regulatory reporting where required Automate More ❯

IT Major Incident Manager - 12 month Fixed Term Contract IT Major Incident Manager - 12 month Fixed Term Contract • Lead and coordinate the resolution of critical IT Major Incidents to ensure business continuity • Influence internal and external stakeholders to drive swift incident resolution and service improvement • Hybrid role with 80% homeworking and … in Stratford-upon-Avon and out of hours support rota About the role As an IT Major Incident Manager, you'll take charge of managing NFU Mutual's most significant IT incidents, ensuring swift resolution and minimising disruption to business operations. Acting as a key contact for senior stakeholders, you'll work with cross-functional teams through … and deliver timely, accurate communications throughout. Working closely with Problem Management, you'll help prevent future incidents by assisting with establishing root cause and driving continuous improvement through Post Incident Reviews. Your role will also include producing robust reports, being involved in on-boarding new services, maintaining effective knowledge articles, and championing best practices across teams. This is a More ❯

Job Title: Major Incident Manager Location: London,Sheffield, Birmingham, UK (3 days/week Onsite) Duration: 6months+ Banking Client Experience required Job Summary: We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. This role requires expert-level command and … control of P1-level critical incidents in a high-pressure, enterprise-scale environment. Key Responsibilities: -Take full ownership and command of Priority 1 (P1) Major Incidents, driving resolution within SLA. -Operate in a 24/7/365 shift environment, including night and weekend rotations. -Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. … Provide high-level communications and stakeholder updates during critical incident bridges. -Liaise with process leads and business units to ensure structured problem management follow-up. -Maintain thorough documentation and incident logs for reporting and audit purposes. Required Skills and Experience: -Extensive experience in managing Major Incidents in complex, large-scale enterprise environments. -Proven track record in the More ❯

Search by ‘Skills’ or ‘Keywords’ or 'Requisition ID’ Search by Location Select how often (in days) to receive an alert: Work with us Title: Major Incident Manager - L2 Requisition ID: 75378 City: Sheffield, Sheffield Bus Country/Region: GB Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on … an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Rate: 400 GBP PD Location: London/Sheffield Immediate/1 Week Notice Period only • Strong Major Incident Management experience in managing incidents of a P1 level • Working 24/7 365 shift pattern (including nights and weekends) • UK based • Experience in financial industry The … individuals for these roles need to be very capable Major Incident Managers with strong command and control of the most Critical incidents. This is the highest level of Major Incident Manager skills we have required thus far in Client Side, so Please VALIDATE and share the CVs. Mandatory Skills: ITIL Incident Mgmt. Experience More ❯

Job Description Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. As a Major Incident Manager at JPMorgan Chase within the International Consumer Bank, you will play a crucial role in this initiative, dedicated to delivering an outstanding banking experience to our customers. … and focus on addressing our customer needs. Job Responsibilities: Respond to escalations from our squads and vendors, including escalated alerts from our monitoring stack. Owning, executing and driving the Incident Management processes to resolution using strong facilitation, planning and time management. Command and control of Incidents bridge with squads and external vendors Assess and prioritise multiple incidents based on … the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. Communicate the incident status, resolution and impacts to internal and external stakeholders clearly and concisely; including gathering relevant information to communicate to regulators. Facilitate timely communications to customers to help manage their experience using our communication tooling. Host and/or join Post More ❯

into the United Kingdom, we're super excited to be scaling up our Chase brand and growing our team with it. To that end, we're looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You'll most likely be working in a start-up or scale up and are accustomed … multiple data points and someone who loves driving a timely solution to complex problems by facilitating, challenging and getting the best out of the team you assemble during an incident to drive the right outcomes for our customers. As you know, technology doesn't sleep, so the Global team you'd be joining support availability on a 24/…/365 basis. We operate a follow the sun model, which means you'll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this to an More ❯

Major Incident Manager - Recent Banking experience The client is seeking a skilled Incident Manager with expertise in incident processes. The role involves supporting the delivery of backlogs and managing incident resolution. About You: You are passionate and driven about delivering high-quality technology services. You are a clear and confident communicator, experienced in … leading diverse teams through complex technical incidents. You prioritize the customer's impact during incident management. You are well-versed in ITIL practices and hold relevant qualifications. You have experience in root cause analysis techniques beyond incident resolution. You are comfortable working with data to identify trends and take proactive measures. About The Role: Own, manage, and improve … incident and problem management policies, processes, and procedures. Manage and drive resolution of high-priority and escalated incidents with proactive stakeholder communication, technical escalation, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify recurring incident areas and raise proactive problem records. #J-18808-Ljbffr More ❯

Major Incident Manager - Recent Banking experience The client is seeking a strong Incident Manager with expertise in incident processes. This role involves supporting the delivery of backlogs and improving incident management practices. About You: You are passionate and driven about delivering high-quality technology services. You are a clear and confident communicator, experienced … in leading diverse teams through complex technical incident resolutions. You prioritize the customer's impact during technical incidents. You are well-versed in ITIL practices and hold relevant qualifications. You have experience in root cause analysis techniques beyond incident resolution. You are skilled in working with data, identifying trends, and taking proactive measures. About The Role: Own, manage … and continually improve incident and problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical escalation, and SLA adherence. Facilitate root cause analysis of problem records using various techniques. Use data, reporting, and trending to identify recurring incidents and raise proactive problem records. #J-18808-Ljbffr More ❯

relevant certifications (e.g., ITIL, PMP, SAP Certified Integration Architect) preferred. Experience: Minimum of 10+ years in IT integration management, with at least 5 years in a leadership role overseeing major incident management or similar programs. Proven exposure to integration technologies such as WebMethods, SAP Integration Suite, SAP Data Services (DS), and Centralized Integration Data Services (CIDS). Extensive … understanding of integration architectures, middleware, APIs, and data synchronization tools. Hands-on experience with WebMethods, SAP Integration Suite, SAP DS, and/or CIDS. Familiarity with ITIL frameworks and incident management best practices. Leadership Skills: Strong ability to lead cross-functional teams and manage complex, high-pressure situations. Exceptional problem-solving and decision-making skills with a focus on … Employment type Full-time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Response Informatics by 2x. Get notified about new Major Incident Manager jobs in Greater London, England, United Kingdom . #J-18808-Ljbffr More ❯

into the United Kingdom, we’re super excited to be scaling up our Chase brand and growing our team with it. To that end, we’re looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You’ll most likely be working in a start-up or scale up and are accustomed … multiple data points and someone who loves driving a timely solution to complex problems by facilitating, challenging and getting the best out of the team you assemble during an incident to drive the right outcomes for our customers. As you know, technology doesn’t sleep, so the Global team you’d be joining supportavailability on a 24/…/365 basis. We operate a follow the sun model, which means you’ll work your daylight hours and handover to one of our other Incident Management teams when your shift finishes for the day. The role does require weekend support as part of a rotating shift-based coverage. As we mature, we may consider moving this to an More ❯

Social network you want to login/join with: Qualifications and Experience: Strong Major Incident Management experience in managing incidents of a P1 level. Availability to work on a 24/7 365 shift pattern (including nights and weekends). Experience in the financial industry . Role Expectations: The individuals for these roles need to be highly capable … Major Incident Managers with strong command and control of the most critical incidents. This role requires the highest level of Major Incident Manager skills we have sought on the client side. Please validate and share the CVs accordingly. #J-18808-Ljbffr More ❯

Social network you want to login/join with: Major Incident Manager, Sheffield, South Yorkshire Client: Impact Team Location: Sheffield, South Yorkshire, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 1 Posted: 25.05.2025 Expiry Date: 09.07.2025 Job Description: Major Incident Manager - Hybrid role - 24/7 shift pattern Location: Sheffield … PAYE Agency contractor role (up to £700) Monitor and support the delivery of systems/services in accordance with the firm's IT service quality standards through incident management Manage and restore IT services from disruptions promptly Communicate recovery progress and impact to stakeholders Support implementation of service quality policies, standards, tools, and measures Maintain internal control standards, ensuring … compliance with policies Minimize operational risks Provide support and control in incident management for designated services/applications Promote continuous improvement in incident management processes This environment involves complex technology with a large estate supporting critical Tier 1 applications. It requires Incident Managers capable of navigating a large organization and possessing strong communication skills to manage incidents More ❯

Social network you want to login/join with: Major Incident Manager - Banking, Crawley, West Sussex Client: [Client details not provided] Location: Crawley, West Sussex, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is … looking for a strong Incident Manager with incident process skills. The resource will support the delivery of backlogs. About You: Passionate and driven about delivering high-quality technology services. Clear and confident communicator, used to leading diverse teams through complex technical incidents. Customer impact of technical incidents is a priority. Well versed in ITIL practices and holds … relevant qualifications. Experienced in root cause analysis techniques. Proficient in working with data, spotting trends, and taking proactive measures. About The Role: Own, manage, and improve incident & problem management policies, processes, and procedures. Manage and drive high-priority and escalated incidents with focus on communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records. Use data More ❯

Social network you want to login/join with: Major Incident Manager - Banking, Chelmsford Client: [Client details not provided] Location: Chelmsford Job Category: Other - EU work permit required: Yes Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is seeking a strong Incident Manager with expertise in incident processes. The role involves supporting the delivery of backlogs. About You: Passionate and driven about delivering high-quality technology services. Clear and confident communicator, experienced in leading diverse teams through complex technical incidents. Customer-focused, prioritizing the impact of technical incidents. Well-versed in ITIL practices with relevant qualifications. Experienced in root cause analysis … techniques beyond incident resolution. Proficient in working with data to identify trends and take proactive measures. About The Role: Own, manage, and improve incident and problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence. Facilitate root cause analysis of problem records More ❯

Social network you want to login/join with: Major Incident Manager - Banking, Glasgow Client: Location: Glasgow, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 6 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with Incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and are used to leading diverse teams through complex technical incident resolution. You prioritize the customer's impact of technical incidents. You're well … relevant qualifications. You have experience with root cause analysis techniques. You are data-driven, able to spot trends, and take proactive measures. About The Role: Own, manage, and improve Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root More ❯

Social network you want to login/join with: Major Incident Manager - Banking, Stevenage - Client: Location: Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with incident … qualifications. You are experienced in root cause analysis techniques. You are used to working with data, spotting trends, and taking proactive measures. About The Role: Own, manage, and improve Incident & Problem management policies, processes, and procedures. Manage and drive the progression of high priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence. Facilitate root cause More ❯

Social network you want to login/join with: Major Incident Manager - Banking, United Kingdom - Client: Location: Job Category: Other - EU work permit required: Yes Job Views: 6 Posted: 28.06.2025 Expiry Date: 12.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with incident … qualifications. You have experience in root cause analysis techniques. You are comfortable working with data to identify trends and take proactive measures. About The Role: Own, manage, and improve incident & problem management policies, processes, and procedures. Manage and drive the resolution of high-priority and escalated incidents with proactive stakeholder communication, technical progression, and SLA adherence. Facilitate root cause More ❯

Social network you want to login/join with: Major Incident Manager - Banking, Brighton Client: Location: Brighton, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 5 Posted: 26.06.2025 Expiry Date: 10.08.2025 Job Description: Major Incident Manager - Recent Banking experience The client is looking for a strong Incident Manager with incident process skills. The resource also supports the delivery of exciting backlogs. About You: You're passionate and driven about delivering high-quality technology services. You're a clear and confident communicator and are used to leading diverse teams through complex technical incidents. You keep the customer's impact of technical incidents front and centre. You're … You are experienced in root cause analysis techniques. You are used to working with data—spotting trends and taking proactive action. About The Role: Own, manage, and continually improve incident & problem management policies, processes, and procedures. Manage and drive the progression of high-priority and escalated incidents, focusing on stakeholder communication, technical progression, and SLA adherence. Facilitate root cause More ❯