10 of 10 Major Incident Manager Jobs in the UK

Robert Walters is in partnership with an industry leading digital services business. Due to continued growth and acquisition, they are keen to appoint a Major Incident Manager on a 6-month contract. Fully Remote this is a home-based role. As a Major Incident Manager, you will lead/manage the end-to-end … Major Incident Management process across group. You will require strategic thinking, strong leadership capabilities with deep understanding of ITIL practises. You will ensure the delivery of a high-performing Major Incident Management function aligning business needs to IT strategy. Major Incident Manager (Home Based) Duties: Develop end to end Major Incident … development Develop playbooks and documentation Continuous development of processesImplement and develop processes Implement continual service improvement strategies Collaborate with process managers to deliver ITIL-aligned service Provide contract-specific Major incident reporting Apply ITIL Major Incident Management techniques Major Incident Manager (Home Based) Qualifications: ITIL v4 Foundation/Intermediate The contract opportunity for More ❯

Senior IT Problem & Major Incident Manager A fantastic opportunity has arisen for a Senior IT Problem & Major Incident Manager to join our Glasgow based law firm on a permanent basis. Senior IT Problem & Major Incident Manager Responsibilities and Duties: *Have a sound understanding of the ITIL framework and practical experience in … operating ITIL-aligned problem management processes. *Significant experience in managing major incidents, including stakeholder communication, incident analysis and resolution, and working in stressful situations. *Mentor Major Incident Managers. *Conduct Major Incident Reviews. *Champion for the problem management practice. *Prevent recurrence of problems through effective problem management. *Facilitate root cause analysis and methodologies. *Ensure effective … and guidance to resolution teams. *Provide reports and metrics on problem activities. *Audit problem activities. *Continuously improve problem processes by identifying, proposing, and implementing improvements. Background Senior IT Problem & Major Incident Manager Knowledge, Sills and Experience: *Experience in the Problem Management practice, 5+ years preferred. *Experience in Major Incident Management and Critical Situation Management , 7+ More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the … conduit of information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

Major Incident Manager Akkodis are currently working in partnership with a market leading service provider to recruit an experienced Major Incident Manager to join their team in Belfast. You will be working as part of a team of Major Incident Managers taking ownership of all major incidents and acting as the … conduit of information flow between Service Delivery Managers and Recovery. Please note you must be eligible to gain security clearance and NI access. The Role As a Major Incident Manager you will be responsible for ensuring the timely progression and resolution of all high-severity major incidents in line with the agreed Major Incident … and assist with developing and implementing process and service improvements across the team. The Responsibilities * Managing high-priority incidents through to closure * Verify Priority and reallocate as necessary * Determine incident severity * Ensure appropriate and timely progression through to resolution * Coordination and communication throughout the incident life cycle * Facilitate conference calls where necessary * Escalate where appropriate * Verification of resolution More ❯

offering a fantastic opportunity for all members of staff to grow with us and carve out a challenging, successful and rewarding career Job Description We are looking for a Major Incident Manager to join our team on a permanent basis to drive forward our delivery capability and deliver the optimum solutions to the clients. Based in Leeds … development and training across multiple business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate … effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute More ❯

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) | Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process … ensuring incidents are logged, tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact More ❯

Major Incident and Change Manager - Defence & National Security Location: Farnborough (Hybrid) Salary: £75,000 + excellent benefits Clearance: Must be eligible for UK SC clearance + UK Eyes Only (UKEO) A growing consultancy working on high-profile defence and national security programmes is looking for a Major Incident and Change Manager to strengthen its … IT Service Management capability. This is a pivotal role, combining structured change management with rapid, decisive leadership of major incidents in complex, secure environments. You'll be at the heart of keeping services resilient, ensuring incidents are resolved with minimal disruption, and changes are delivered in a controlled and visible way. If you want to work in a business … where your decisions directly influence operational outcomes, this role offers the autonomy and scope to make a lasting impact. What you'll be doing Leading the response to all major incidents, ensuring timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, root cause analysis and tracking actions to completion Managing and chairing Change Advisory Boards More ❯

Major Incident and Problem ManagerBridgend - hybrid 3 days a weekBenefits include 10% pension, private medical, annual bonusCPS Group are supporting a leading financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will … underpin the organisations ITIL discipline and capability.Salary is going to be in the region of £40- 60k depending on experience within similar roles. The Role:Manage high-priority and major incidents through to resolution.Assess business impact and urgency of incidents.Accurately document incident recovery processes.Support incident reviews, planning meetings, and action tracking.Assist in root cause analysis and problem … investigations.Maintain and update incident and problem tickets.Follow Problem Management processes during post-incident reviews.Generate reports with key metrics for incident and problem management.Assist in proactively identifying potential issues.Drive and implement continuous service improvement initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents … driving root cause analysis, and ensuring continuous service improvement across global technology operations. Key Responsibilities Lead and coordinate Major Incident resolution efforts Communicate effectively with stakeholders during incidents Conduct post-incident reviews and support root cause analysis Maintain high-quality documentation and reporting Identify trends and proactively mitigate risks Collaborate with global support teams to restore services More ❯

Hays are supporting a leading organisation based in Bridgend, recruiting an experienced Major Incident & Problem Manager to join their IT Service Management team. The salary on offer is flexible depending on experience and the team work in a hybrid pattern 3 days per week in Bridgend. This is a key role focused on managing high-impact incidents More ❯