Customer Service Administrator
- Hiring Organisation
- ISS Facility Services UK
- Location
- Portsmouth, England, United Kingdom
telephone, email and online channels. Ensure all jobs are processed in line with agreed SLAs and priority response times. Maintain and update the MyMCS system, ensuring information is accurate and current. Liaise with site contacts, suppliers and service partners to ensure timely completion of work requests. Process … client self-service requests and update the ID&V system as required. Support the telephony team by handling incoming calls and accurately recording service requests. Provide administrative support, including managing email inboxes, customer satisfaction surveys, meeting room booking reports and courier requests. Monitor service performance, manage complaints professionally ...