5 of 5 Management Information System Jobs in Kingston Upon Thames

Director, Client Experience & IT Services Job ID: ADMN- Location: Kingston (with Tri-Campus Responsibilities) Deadline: May 14, 2025 Job Type: Administrative/Management Start Date: Immediately Number of Positions: 1 Duration: Full-Time Position Summary The Director of Client Experience and Services at St. Lawrence College leads the … growth and success. Qualifications Education and Experience: A minimum of a 3-year Diploma/Degree in a relevant field of study. ITIL (Information Technology Infrastructure Library) certification is required to demonstrate expertise in managing IT services, aligning IT processes with organizational needs and ensuring efficient service delivery. … upgrades, integrations, and maintenance to ensure seamless operations. Experience in managing complex IT projects from initiation to completion, including planning, resource allocation, risk management, and Client communication. Experience with involving direct engagement with diverse Client groups (e.g., students, faculty, and staff) to understand their needs and deliver tailored More ❯

pivotal role you will be the primary driver of the Demand Planning workstream, ensuring its alignment with business objectives, industry best practise and ERP system capability. You will lead the global design, build, deployment and ensure the transition to smooth operations for Demand Planning capabilities across the new Ice … build, and deployment of ERP capabilities globally for the Ice Cream business. This role will focus heavily on transformation, process design, and change management, ensuring consistency across the business and facilitating a smooth transition to new systems and ways of working. This is a vital leadership role and … experience of complex processes, data and governance are key to succeed. The successful candidate will be one that has significant process and change management expertise with a proven record of leading large scale process transformation and has a passion for building world class capabilities and a desire to More ❯

pivotal role you will be the primary driver of the Demand Planning workstream, ensuring its alignment with business objectives, industry best practise and ERP system capability. You will lead the global design, build, deployment and ensure the transition to smooth operations for Demand Planning capabilities across the new Ice … build, and deployment of ERP capabilities globally for the Ice Cream business. This role will focus heavily on transformation, process design, and change management, ensuring consistency across the business and facilitating a smooth transition to new systems and ways of working. This is a vital leadership role and … experience of complex processes, data and governance are key to succeed. The successful candidate will be one that has significant process and change management expertise with a proven record of leading large scale process transformation and has a passion for building world class capabilities and a desire to More ❯

Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and … service issue to the Support Team Leader. · Tracking, routing, and redirecting problems to correct resources. · Updating customer data and producing activity reports. · Producing management reports which provide a clear view of the volume and support desk trends. · Arranging RMA collections and returns via company appointed courier Continuous Improvement More ❯

Tasks Inbound Service Desk Calls · Acting as first point of contact for all inbound customer calls and emails. · Walking customers through the case management process and fulfil customer requests for information. · Resolving technical issues over the phone wherever possible. · Logging and taking ownership of all inbound cases and … service issue to the Support Team Leader. · Tracking, routing, and redirecting problems to correct resources. · Updating customer data and producing activity reports. · Producing management reports which provide a clear view of the volume and support desk trends. · Arranging RMA collections and returns via company appointed courier Continuous Improvement More ❯