Technical Support Specialist
- Hiring Organisation
- Torus Measurement Systems Limited
- Location
- Telford, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
customer needs. Coordinate with Field Service teams when physical repair or onsite intervention is required. Essential Requirements Strong technical understanding of testing machinery, manufacturing processes, or related technologies. Proven ability to diagnose and resolve hardware and software issues efficiently. Excellent communication skills with the ability to explain technical concepts clearly … documentation skills with attention to accuracy and completeness. Previous experience in technical support, application engineering, or a related role preferred. Familiarity with industrial or manufacturing environments is a plus. Key Performance Metrics Response and resolution times for technical inquiries. Customer satisfaction and feedback scores. Accuracy and completeness of documentation. Contribution ...