13 of 13 Microsoft 365 Jobs in Norfolk

on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware … software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable … Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email (url removed) for any questions More ❯

on escalated incidents from first-line support, ensuring timely resolution within SLAs. They support various operating systems like Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, they administer user accounts, network protocols, and remote access tools, collaborating with colleagues and third-party vendors to maintain high service standards. Technical Skills Needed: Troubleshooting hardware … software, and network issues Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS) Experience with Active Directory administration Familiarity with network protocols (TCP/IP, DNS, DHCP) Excellent communication and customer service skills Ability to diagnose and resolve escalated incidents efficiently Knowledge of remote access tools and remote support Basic scripting skills (PowerShell or similar) (desirable … Understanding of cloud technologies (Azure, AWS) (desirable) Certifications such as CompTIA A+, Microsoft MTA, or ITIL Foundation (desirable) Can you please apply or email for any questions More ❯

HNC in relevant discipline Desirable: Previous NHS experience. Knowledge of clinical systems and applications. ITIL qualification or understanding of IT service management frameworks. Experience supporting Windows, Active Directory, Office 365, and remote access solutions. How to Apply: Submit your CV and cover letter If you do not hear from us within three working days, unfortunately your application has More ❯

second line technical support across a broad range of hardware, software, and network issues. Troubleshoot and resolve escalated incidents within agreed SLAs. Support users with operating systems (Windows, MacOS), Microsoft 365 etc. Administer Active Directory, network protocols (TCP/IP, DNS, DHCP), and remote access tools. Deliver a high standard of customer service. Manage and prioritise multiple … What they are looking for from you: You should have experience working in a service desk/technical support role, where you have gained troubleshooting skills, and knowledge across M365, Windows/MacOS, and Active Directory. You must be able to manage your workload and prioritise tasks. Nice to have’s: Certifications e.g. CompTIA A+, Microsoft MTA, or ITIL More ❯

maintaining Gold Images, managing equipment stock, and resolving deployment issues Windows scripting (PowerShell preferred) Solid understanding of Active Directory, Group Policy, DHCP, DNS, and Anti-Virus Experience with Office 365, Teams, and Line of Business app deployment/patching Support across Windows, Android, and iOS platforms Knowledge of Wi-Fi technologies and hardware repairs (laptops/desktops) If More ❯

fellow team members as well as liaise with customers on projects and financial matters. Activities include but are not limited to, server work, networking, project planning, project management, Office 365 and telephony deployments, collaborating with internal teams whilst understanding customer needs and ensuring successful delivery of projects. Role Responsibilities Delivering project work Planning project work Reviewing project plans … KBAs Highlighting and identifying customer improvements to the Account Managers and other departments Skills, Knowledge & Experience Proven experience working within an internal or outsourced IT department Knowledge of current Microsoft Server Operating Systems Knowledge of Microsoft 365 products Knowledge of firewalls and IPsec tunnels Knowledge of IP-based networks and VLANs The Interview Process Screening call More ❯

processes, setting up and closing user accounts, completing access forms, and ensuring smooth transitions Create, manage, and disable user accounts in Active Directory Provide first-line technical support across Microsoft environments, including troubleshooting hardware and software issues Follow IT processes and maintain accurate documentation What We're Looking For Experience in laptop/desktop builds and configuration Good working … knowledge of Active Directory Familiarity with Microsoft 365 and Windows 10/11 environments Strong attention to detail and ability to follow procedures Excellent communication and problem-solving skills In return, our client can offer £27,000, 25 days holiday and regular progression reviews with opportunities for promotion. If this opportunity sounds of interest, please apply to More ❯

Building trusted relationships with client teams and end-users Maintaining accurate documentation and service records Supporting internal service teams when not travelling Essential skills & experience: 2+ years' experience supporting Microsoft 365 and Active Directory Strong knowledge of Windows 10/11 support and troubleshooting Hands-on experience upgrading laptops/desktops (memory, SSDs) Familiarity with Cat5e/ More ❯

Building trusted relationships with client teams and end-users Maintaining accurate documentation and service records Supporting internal service teams when not travelling Essential skills & experience: 2+ years’ experience supporting Microsoft 365 and Active Directory Strong knowledge of Windows 10/11 support and troubleshooting Hands-on experience upgrading laptops/desktops (memory, SSDs) Familiarity with Cat5e/ More ❯

Provide on-site services where you will be primarily based. Assist our Service Desk and Provisioning teams when not travelling. Experience and Skills Required You should have experience with M365, Active Directory and Windows across troubleshooting and support. You should also have experience upgrading laptops & desktops and have knowledge of anti-virus, malware & web content filtering solutions.Other experience required: Cat5e More ❯

Available 1 Closing Date Monday, 27th October 2025 Start Date Friday, 31st October 2025 Desired Skills Communication skills Attention to detail Organisation skills Customer care skills Patience Knowledge of Microsoft 365 Upgrades Maintaining software PC hardware Understanding basic networks Troubleshooting Time Management Commitment to safeguarding Data Protection Professional and reliable Calm Flexible Installation Qualifications English GCSE, grade More ❯

of humour. Responsibilities: Setting up and supporting small and medium business networks Supporting PCs and servers remotely and on-site (Win7/8/) Installing business computer systems Office 365 maintenance, installation and migration Microsoft Exchange 2007/2010/2013/2016 Setting up email accounts and website hosting (Linux and Windows) Managing WHM web servers More ❯

providing technical direction, encouraging best-practice, and cultivating a collaborative and supportive team environment. Their tech stack currently spans things like Databricks, Microsoft Azure, Power Platform, Power BI, M365, Co-pilot, and various applications such as Workday. Requirements: Experience guiding data strategy and designing and delivering data and system architectures Experience leading small high-performing teams in an agile More ❯