1st Line Support
- Hiring Organisation
- Big Red Recruitment Midlands Limited
- Location
- Wolverhampton, Willenhall, West Midlands (County), United Kingdom
- Employment Type
- Permanent
- Salary
- £25000 - £29000/annum
system, phone, email, and walk-ins Log, prioritise, and resolve support tickets in line with service level agreements Troubleshoot issues relating to Windows 11, Microsoft 365, and standard business applications Provide support for laptops, desktops, printers, and mobile devices Manage user accounts and permissions in Active Directory … Microsoft Entra ID Escalate complex issues to 2nd or 3rd line support teams Support users across multiple UK and Ireland locations Dedicated support to Executives and Directors Assist with new starter setup, including laptop builds, software installation, and access configuration Provide IT induction support for new employees joining ...