IT Apprentice (ASSA ABLOY)
- Hiring Organisation
- ASSA ABLOY LIMITED
- Location
- Assa Abloy, School Street, Willenhall, West Midlands, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
email, and ticketing system (ServiceNow). Log, triage, and resolve incidents and service requests in accordance with SLAs. Provide support for Windows 11, Office 365, and standard business applications. Assist with hardware setup and troubleshooting (laptops, desktops, printers, mobile devices). Support user account management … Microsoft Entra ID. Escalate complex issues to 2nd/3rd line support or relevant resolver groups. Maintain accurate documentation of issues, resolutions,( and user interactions. Training BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully ...