2 of 2 Microsoft Exchange Jobs in Bedford

CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. … implement service improvement opportunities Essential Criteria A-level (or equivalent) qualification in IT-related subject Extensive experience supporting desktops, laptops, mobile devices, printers, and servers Strong knowledge of Microsoft Azure, Office 365, and Teams Good working knowledge of networking concepts (DHCP, DNS, TCP/IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills – able to resolve More ❯

delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for More ❯