environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools Able to manage Windows Active Directory and Microsoftexchange (both On-premises and Azure/Exchange, Office 365 solutions) Able to administer Windows AD file system security settings Able to maintain accurate hardcopy and computerised records Able to use Microsoft Office or equivalent applications competently Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration Working hours will be on a rota basis More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
join our growing team. In this role, you will be responsible for managing and optimising our clients complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only … accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of backup and disaster recovery strategies. Exposure to security and compliance frameworks. Experience with automation/orchestration tools. Experience … and Knowledge: Knowledge of Azure Monitor and Microsoft 365 administration. Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies. Experience using Tanium, Okta and Netskope. Experience monitoring and maintaining mission-critical infrastructures. Basic scripting knowledge (PowerShell). Excellent communication, troubleshooting, and documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure More ❯
to avoid missing out. In this role, you will be responsible for managing and optimising our clients complex cloud and on-premise infrastructures, with a strong focus on Microsoft Azure platforms, networking, and systems troubleshooting. This role also requires you to provide end-to-end support across Service Desk tiers (13). That means you will not only … accurate documentation of incidents, requests, and fixes in the ITSM systems. Education and Qualifications Azure or M365 advanced certifications (e.g., AZ-305, MS-700). Strong experience with Microsoft Azure administration (working towards or certified AZ-104). Knowledge of backup and disaster recovery strategies. Exposure to security and compliance frameworks. Experience with automation/orchestration tools. Experience … and Knowledge: Knowledge of Azure Monitor and Microsoft 365 administration. Understanding of Windows Server, Active Directory, DNS, DHCP, and group policies. Experience using Tanium, Okta and Netskope. Experience monitoring and maintaining mission-critical infrastructures. Basic scripting knowledge (PowerShell). Excellent communication, troubleshooting, and documentation skills. Strong expertise in Azure administration Prior experience in a 3rd line technical infrastructure More ❯
Bedford, Bedfordshire, England, United Kingdom Hybrid / WFH Options
Service Care Solutions - Housing
CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. … implement service improvement opportunities Essential Criteria A-level (or equivalent) qualification in IT-related subject Extensive experience supporting desktops, laptops, mobile devices, printers, and servers Strong knowledge of Microsoft Azure, Office 365, and Teams Good working knowledge of networking concepts (DHCP, DNS, TCP/IP) Familiarity with virtualisation, SANs, and secure gateways Proven troubleshooting skills – able to resolve More ❯
delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for More ❯
delivery. Key Responsibilities - Lead resolution of complex technical escalations from Tier 2, ensuring root cause analysis and permanent fixes. - Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including … ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange management - Strong understanding of networking principles and troubleshooting - Strong expertise in supporting Windows 11 OS - Strong expertise in supporting server infrastructure Please apply for More ❯
Shefford, Bedfordshire, South East, United Kingdom
Intercity Technology Limited
and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … Azure Administrator AZ-104 Experience and Knowledge: Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft 365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … for global clients. Azure Administrator AZ-104 Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft 365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
SG17, Shefford, Central Bedfordshire, Upper Stondon, Bedfordshire, United Kingdom
Intercity
and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … for global clients. Azure Administrator AZ-104 Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft 365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯
and permanent fixes. Author and maintain high-quality knowledge base articles to support internal teams and self-service platforms. Act as a subject matter expert across Azure, M365, Exchange, Intune, and virtualised environments. Platform Optimisation & Automation Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. Drive continuous … Azure Administrator AZ-104 Experience and Knowledge: Essential Technical Skills: Strong Tanium expertise, Endpoint and Server Strong Okta expertise Strong Sailpoint expertise Strong Proofpoint expertise Robust knowledge of Microsoft 365 and Exchange management Solid understanding of networking principles and troubleshooting Strong expertise in supporting Windows 11 OS Strong expertise in supporting server infrastructure Prior experience of More ❯