2 of 2 Microsoft Jobs in Ledbury

preparing reports. Skills Previous experience in an administrative role is preferred but not essential. Highly organised with the ability to multitask effectively. Proficient in Microsoft 365 (MS Word, MS Teams & Outlook). Strong communication skills, both written and verbal. Detail-oriented with a high degree of accuracy. Ability to More ❯

ITSM/ticketing system . Escalate unresolved issues to 2nd/3rd line support teams as needed. Assist with user account management (Active Directory, Microsoft 365). Support device setup , configuration, and deployment (laptops, desktops, mobile devices). Maintain accurate documentation of issues, fixes, and procedures. Deliver excellent customer … Requirements Previous experience in a 1st line IT support or helpdesk role (minimum 1 year preferred). Strong knowledge of Windows 10/11 , Microsoft Office 365 , and basic networking . Familiarity with Active Directory , Exchange , and remote support tools (e.g., TeamViewer, AnyDesk). Excellent problem-solving skills and … effectively. A proactive attitude and willingness to learn and grow within the role. Desirable (Not Essential) Experience with ITIL-based environments . Exposure to Microsoft Intune , Azure AD , or ticketing systems like Freshdesk or ServiceNow. Relevant IT certifications (e.g., CompTIA A+, Microsoft Fundamentals). What's in It More ❯