3 of 3 Microsoft Jobs in St Ives

issues Maintaining accurate documentation Create and follow standard operating processes (SOPs) Monitoring progress of tickets Installing and configuring hardware and software Providing support for Microsoft 365 including SharePoint, and managing users and email accounts Management of email services on mobile devices and tablets Liaising with customers via email … phone Desirable skills and experience:- Microsoft 365 – good working knowledge of 365 portal, setting up new accounts, Outlook, SharePoint, Teams etc. Working knowledge of Word and Excel Good understanding of security and ability to explain importance to end users Familiarity with backup principles and experience with at least ...

infrastructure, and cloud platforms Install, configure, and maintain hardware and software at client sites Monitor alerts, patching, and proactively prevent service disruptions Troubleshoot across Microsoft 365, Windows Server, Active Directory, networking, and virtualisation Work with Azure, AWS, or Google Cloud environments Liaise with third-party suppliers and support project … service desk and site visits About You 2+ years' experience in a 2nd Line or Field Engineer role (MSP experience ideal) Strong knowledge of Microsoft 365 (MFA, SSO, SharePoint, Teams, Intune, Entra) Experience with Azure/AWS/Google Cloud and virtualisation platforms (Hyper-V/VMware) Solid networking ...

documentation Following standard operating procedures (SOPs) Monitoring and updating support tickets Assisting with installing and setting up hardware and software Supporting users with Microsoft 365 apps, email accounts, and SharePoint Helping users set up email on mobile phones and tablets Communicating with customers in a clear, friendly, and professional … experience we’d like to see (Don’t worry if you don’t tick every box — a willingness to learn is important!) Hands-on Microsoft 365 experience (creating accounts, basic admin tasks, Outlook, Teams) Good working knowledge of Word and Excel Awareness of basic IT security best practices Some ...