WFM Manager / Snr Manager (WFM Optimization Architect)
- Location
- Newcastle upon Tyne, Northumberland, United Kingdom
deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical ...