Information Technology Support Analyst
Exeter, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
RedRock Resourcing
responsible for delivering high-quality IT support across the business, acting as the first point of contact for users and resolving a wide range of technical issues across desktops, mobile devices, and core systems. 🔧 Day-to-Day: Responding to and resolving 1st and 2nd line support tickets Supporting users across Windows 10/11 , Microsoft 365 , and Active Directory … Managing user accounts, access, and group policies (on-prem and Azure AD) Troubleshooting basic networking issues (DNS, DHCP, VPN, etc.) Providing iOS mobile device support and remote access troubleshooting Logging, tracking, and updating tickets within the helpdesk system 🧠 What They Are Looking For: Proven helpdesk/service desk experience Strong understanding of Microsoft technologies: Windows 10/… O365 , Active Directory , Teams Comfortable with basic network support Familiarity with mobile device management , especially iOS Excellent communication skills and a proactive, customer-first mindset This is a brilliant opportunity to join a well-established, supportive team where you'll gain hands-on experience and have room to grow within a secure and progressive environment. 📩 Interested in More ❯
Posted: