1 of 1 Mobile Device Management Jobs in Suffolk

ascertain the progress of the incident. Ensure that such updated are recorded on the IT Service Desk and feedback to the user. Support the deployment of Endpoints via the Mobile Device Management (MDM) system providing connectivity for required Trust owned and Bring Your Own Device (BYOD) equipment and endpoints. Be allocated Incidents and Service Requests and … including Excel, Outlook and Word Experience in Customer Service Desirable Experience managing customer expectations and service deadline Experience working within an ICT environment that operates under the ITIL Service Management framework. Skills & Abilities Essential Excellent communication skills in particular verbal on the telephone and face to face. Good interpersonal skills and the ability to handle users who may be … problem-solving skills Excellent organisational and planning skills Ability to work without supervision and use initiative IT skills including the use of Word, Excel and e-mail Good time management skills with the ability to prioritise work Ability to work under pressure and prioritise effectively Flexible approach to working tasks Ability to work as part of a team as More ❯