3 of 3 Mobile Device Management Jobs in the West Midlands

services managed by the Identity & Messaging team. This includes, but is not limited to, Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange (Online), Certificate management, PowerShell, Access management, and authentication. Monitor and maintain Messaging & Identity systems services to high levels of quality. Develop relationships with third-party providers. Experience: Hands-on technical experience … with Messaging and Identity management platforms, including but not limited to Microsoft O365 and Azure environments, tenants and cloud, Intune (MDM), SharePoint, Teams, Exchange Online, Certificate management, PowerShell, Access management, and authentication. Extensive experience with Identity Management and single sign-on (SSO) technologies. Expertise in Mobile Device Management (MDM), particularly with Intune, and More ❯

in Birmingham on a permanent basis. Technically resolves end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities … as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate, liaise with other internal support teams, internal senior management and suppliers in the day to day management of Incidents and Service Requests. And where appropriate initiates the escalation process for Major Incidents. Identifies key issues … and risks, escalating promptly to line management team. Attends and actively participates in all daily stand up and team meetings. Key Technologies: End point device hardware knowledge (HP, Lenovo, Apple - laptops, iPhones, iPads, office telephony and WiFi Accessing and configuring Firmware/BIOS to set standards Operating System exposure - install/update/remediate (Microsoft Windows - all support More ❯

service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process. Escalation of potential Major Incidents and Risk Events for management visibility and resolution. Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective More ❯