Communications Shift Engineer
East London, London, United Kingdom
360 Resourcing
a value-added service to customers. Key tasks of their Communications Shift Engineer: Receive and act on all customer Incidents\Events\Request notifications. Incident Management – Prioritises and diagnoses, investigates incidents according to agreed procedures. Incident Management – Facilitates recovery, following resolution of Incidents, documents and closes resolved. Incidents, Events … and/or Requests via agreed procedures. Implementation of agreed IT Infrastructure changes and following maintenance routines. Network Support – Uses Network Management tools where applicable to investigate and diagnose network. problems, collect performance statistics, and create reports. Customer Service - Liaise with customers regarding fault correction progress and … circuit installations. Maintain customer equipment manuals, network drawings and circuit databases accurately and efficiently. Install telecoms cabinets and cable installations in addition to installing and configuring customer equipment. Responsible for security of FM areas. Facilities Management – Monitor's compliance against agreed processes and investigates, assesses, and resolves incidents more »
Employment Type: Permanent
Salary: £45,000
Posted: