Optical Engineer
exeter, south west england, united kingdom
Corvus
remote technical support for optical products. A solid understanding of Fiber optic transport and/or switching protocols is essential. Experience with Element or Network Management systems is a plus, and foundational knowledge of Ethernet and IP networks is beneficial. Specific Responsibilities Answer incoming calls from global customers … document and validate information to support technical investigations Deliver remote technical support via phone, email, or chat Troubleshoot and resolve network faults, performance issues, and configuration problems Provide after-hours support and periodic weekend coverage as required Escalate complex issues with relevant technical data to senior engineering teams Use More ❯
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