Client Service Delivery
- Hiring Organisation
- Accenture
- Location
- Birmingham, England, United Kingdom
Service Delivery Management Own full lifecycle service delivery across infrastructure and cloud environments, ensuring alignment to SLAs, KPIs, scope, and cost. Leverage AIOps and observability tools (e.g. Dynatrace, Datadog, New Relic, Elastic) to proactively monitor service health and performance. Utilise predictive alerting and anomaly detection to prevent incidents and optimise … infrastructure and cloud environments Strong understanding of IT Managed Services frameworks Hands-on experience with AIOps tools such as Dynatrace and ServiceNow Familiarity with observability tools (e.g. Datadog, New Relic, Elastic) Knowledge of event analytics tools such as Splunk IT Service Intelligence and Moogsoft Experience in stakeholder and client management ...