ServiceReadinessandZellisProduct&Technologycolleagues,andwillpartnerwithcustomerProject,andTestmanagerstoachievetherelevantdeliverymilestonesontime,atthehighestlevelofqualityandonbudget.Aswellasthis,youwillalsomanageapoolofprojectmanagers,andbeinstrumentalinsupportingcoachingandmentoringtosupporttheirskillsandcareerdevelopment ThisrolewillalsoinvolveinterfacingwithCustomerandZellisExectopresenttheongoingstatus,risksandissuesonprojectsundertheirgovernance,andsupportourcontinuousimprovementinitiativestotakelessonslearnedandfeedthembackintoourprogrammeandprojectmethodology. Pleasenotethatthisisahomebasedrolewithexpectationtotraveltocustomersitesasneccessary. Responsibilities PartneringwiththecustomerProjectandTestManagerstodevelopaOneTeamapproachtoend-to-enddeliverytoensurethatallprojectandchangeactivitiesaredeliveredontime,atthehighestlevelofqualityandonbudget Developing,agreeing,andmaintainingadetailedprojectplanwiththecustomer,basedontheZellisstandardprojectImplementationmethodology,includingdeliverables,milestonesandentryandexitcriteriaasrelevant Managingandcoordinatingallprojectorchangeactivitiessothattheyareundertakeninaccordancewiththeprojectplan,includingsuccessfullytransitioningtheservicetoalivestatewithongoingownershipfromtheApplicationSupportteam Onboarding,managing,coachingandsupportingallprojectresourcesinexecutingtheiractivitiesandactingasthepointofescalationforanyexecutionissuesbeyondtherelevantworkstreams Facilitatingtheprovisionofsoftware,infrastructure,supportingtoolsandappropriateresourcesforeachphaseoftheprojecttoensureallpre-requisitesandongoingsupportisinplace Managingthescheduling,preparationandfacilitationofprojectorchangegovernancemeetings(includingmilestoneorstagegatereviewsandsignoffmeetings)andtoinformprojectstakeholdersofprogress Managingongoingprojectorchangerisksandissues(includingmitigationandwherepossibleresolution),andensuringthattheyarereportedandescalatedtotheEngagementDirectorsandImplementationDirectorinatimelyfashionway. Skills&Experience Experienceleadingonmedium-largescaleImplementation,software,advisoryorManagedServicescustomerswithmedium-largescaleemployeevolumes(over10,000EEsand£300kbudgets) Managing&owningprojectKPIs ...