Customer Success Associate
- Hiring Organisation
- Workwell
- Location
- Camberley, Surrey, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £26,000
Providing exceptional support through the Freshdesk ticketing system, ensuring timely, empathetic, and solution-focused responses. Building strong client relationships by hosting review meetings, facilitating onboarding, and delivering additional training where required. Maintaining up-to-date user guides and help documentation for our Evertime system, ensuring both clients and internal stakeholders … features and enhancements. Identifying recurring customer issues and collaborating with Product, IT, Sales, and Marketing teams to help shape improvements. Assisting with onboarding new users and promoting relevant upsell and cross-sell opportunities that add value for clients. Ensuring service level agreements (SLAs) are consistently met or exceeded. Supporting ...