2 of 2 Onboarding Jobs in East Sussex

of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support … improvements. - Work directly with customers via email, phone, and remote meetings to troubleshoot and resolve technical queries. - Partner with Sales and Implementations teams to provide a smooth handover and onboarding experience for new customers. - Analyse database queries and data sets to diagnose and resolve issues. - Maintain accurate documentation of issues, resolutions, and processes. Skills & Experience Essential - Previous experience in a More ❯

of the product. You'll also work closely with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support … improvements. - Work directly with customers via email, phone, and remote meetings to troubleshoot and resolve technical queries. - Partner with Sales and Implementations teams to provide a smooth handover and onboarding experience for new customers. - Analyse database queries and data sets to diagnose and resolve issues. - Maintain accurate documentation of issues, resolutions, and processes. Skills & Experience Essential - Previous experience in a More ❯