2 of 2 Onboarding Jobs in Tamworth

Engineers, providing technical escalation support, coaching, and workload prioritisation. * Managed escalated tickets, ensuring prompt resolution in line with client SLAs and contractual commitments. * Oversaw onboarding and offboarding processes, device deployments, patching schedules, and infrastructure maintenance. * Provided day-to-day leadership and direction to the IT support team, ensuring workloads were … effectively and service levels were consistently met. * Conducted regular 1:1s, performance reviews, and skills assessments to support team development and progression. * Oversaw recruitment, onboarding, and training of new support engineers to maintain a high-performing team. * Ensured adherence to ITIL-based processes, including incident, problem, and change management. * Monitored ...

support for all stakeholders, and contributing to the custom development of advanced functionality to meet business needs. In addition, the consultant will support the onboarding and integration of a new telephone system, including functionality for card payment processing, ensuring seamless connectivity and user experience across platforms. This is a hands … layout for efficient complaint handling and resolution and development of basic service dashboards to monitor case volume, response times, and resolution rates. Support the onboarding and configuration of the new telephone system within Salesforce including the integration of card payment processing workflows linked to customer and opportunity records. Participate ...