2 of 2 Operational Stability Jobs in the North East

role Location: Hybrid at Newcastle (3 days/week)OverviewWe are seeking an experienced L3 Live Support Engineer to provide advanced technical support and operational stability across critical production systems. The successful candidate will act as the highest level of technical escalation, owning and driving the investigation, diagnosis … system metrics, monitoring tools, and application behaviour to identify root causes and corrective actions. Maintain a deep understanding of product architecture, business processes, and operational dependencies. Problem Management & Continuous Improvement Conduct root cause analysis (RCA) and contribute to Problem Management processes. Participate in post-incident reviews and recommend long ...

Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate will be responsible for ensuring effective incident … acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management activities, driving service improvements, and ensuring a seamless transition of new services into production. Key Responsibilities Service Operations & Incident ...