Private Bank, Digital Concierge Specialist (Italian Speaking)
- Location
- Easter Howgate, Scotland, United Kingdom
across the client base Lead day-to-day client inquiries, including login, authentication, and navigation support across web, mobile, and tablet platforms. Independently resolve operational, technology, and administrative inquiries related to Private Banking and Digital Products; escape only complex or systemic issues as appropriate. Deliver digital demos … existing clients with complex needs. Collect, synthesize, and share client feedback to inform enhancements to digital offerings and improve client satisfaction. Administrative and Operational Support Own and manage shared mailboxes; triage, log, prioritize, and route tickets to appropriate queues, ensuring SLAs are met. Maintain internal knowledge bases and client ...