2 of 2 Operations Management Jobs in Birmingham

be responsible for ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role … understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge Management, and Performance Analytics. • People … Experience and HR Processes: Familiarity with HR processes and employee experience strategies is essential. This includes understanding how to enhance employee engagement, streamline HR operations, and improve overall employee satisfaction. Knowing how to design and implement workflows that support these goals will be beneficial. • Customer Experience (CX) Strategies: Understanding More ❯

Investment bank seeking to hire an AVP in their Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team in Birmingham. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and external/… regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. Your key responsibilities Working in close collaboration with IT service management process … skills and experience Experience writing formal process documentation for IT functions that stands up to audit scrutiny – e.g. policies, procedures, term of reference, senior management briefings Ability to scrutinise documentation in an objective, unbiased way, as though through the eyes of an auditor – to identify shortcomings, gaps, anomalies and More ❯