1 of 1 Operations Management Jobs in Gloucestershire

Support Team Manager to lead our global support team of 10+ across the UK and North America. This is a unique opportunity to shape the future of our support operations and ensure we continue to deliver outstanding experiences to our customers. The Role As Customer Support Team Manager , you'll be responsible for managing and evolving a multi-tiered … specialists across UK and NAM. Foster a positive, customer-first culture rooted in ownership, empathy, and continuous improvement. Recruit, onboard, and develop support talent, creating clear development paths. Service Operations Management Oversee day-to-day operations of a tiered support structure, ensuring SLAs and KPIs are met or exceeded. Manage team scheduling, workload distribution, and escalation handling More ❯