1 to 25 of 49 Operations Management Jobs in London

unique data asset to deliver insight and enterprise rewiring at scale. Are you passionate about Agentic AI and operational transformation? As the Agentic AI Operations Lead, you will drive the development and management of agentic AI solutions, enabling intelligent automation across Client360. You will help shape the future … Client360, enhance client engagement, and accelerate business-wide growth and transformation. Within Data, Digital and AI, as the C360 Agentic AI Operations Lead you will be responsible for the product development and technology build of the Agentic AI workbench and integrated control environment. On establishing this platform, you will ...

building exteriors while setting the highest standards for safety, innovation and visual impact. We are now looking for an exceptional Field People, Project & Client Operations Lead to take ownership of project delivery across London and beyond. This is not a typical Site Manager role. Leading small, specialist teams … four people, you will bring together project management, people leadership, client relationships and project administration to ensure every job runs smoothly, every team performs at its best and every client receives an outstanding service. Ready to put your skills to work in a role with real variety, responsibility ...

product or cross‐platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI. Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‐making, or problem‐solving. This may include using ...

Director, Ethics & Compliance OperationsReports to: Chief Ethics & Compliance Officer (CECO) | Location: London/Chicago — global remitWe’re JLL— a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create … people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. ...

Reports to: Chief Ethics & Compliance Officer (CECO) | Location: London/Chicago — global remit We’re JLL— a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities … people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. ...

requirements, translating them into robust architectural solutions and detailed design documents. Cross-Module Expertise Provide architectural guidance across multiple ServiceNow modules, including: Integrated Risk Management (IRM): Policy Management, Compliance & Audit Management, Vendor Risk Management, Business Continuity Management. Security Operations (SecOps): Vulnerability Response, Security Incident Response … Security Dashboards. IT Service Management (ITSM). IT Operations Management (ITOM). Customer Service Management (CSM). Integration Design Architect and oversee the implementation of complex integrations between ServiceNow and other enterprise systems using REST, SOAP, JDBC, and MID Server technologies. Technical Oversight & Quality Assurance Provide ...

Venue Lead is responsible for the day-to-day operational management of the Prison Island London 1 centre: running and upkeep of the site, customer satisfaction, team management and application of health and safety procedures. The Venue Lead reports to both the Operations Manager and the Europe … Manager. The Operations Manager is their direct line manager: they set the framework within which the Venue Lead carries out their duties (objectives, budget, staffing hours, H&S policy, approved suppliers, partnerships), give final approval on recruitment and handle major issues escalated to them. The Europe Manager also ...

innovative, forward-looking products make the trading process faster, easier, safer and more cost-effective – empowering our clients’ success. Functional title Lead Service Operations Manager Location London Corporate title Level 2 Report to Head of Service Operations and Support Department Technology – Service Operations and Support No. … direct reports 13 Job purpose Reporting into the Head of Service Operations and Support, the Lead Service Support Manager is primarily responsible for managing the global infrastructure support team and End User Computing (EUC) support services teams. The role is responsible for ensuring a consistent and high-quality level ...

individual contributor within the Enterprise Architecture function, accountable for the architecture, governance and roadmap of the ServiceNow platform as a strategic workflow and service management capability across the company. The role owns the platform target architecture and standards, spanning core modules such as CMDB/CSDM, IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM) and IT Operations Management(ITOM), ensuring the platform is coherent, scalable, well-governed and aligned with the enterprise architecture and customer-centric transformation goals. The architect defines howServiceNow integrates with the wider OSS/ ...

Sr. Program Manager, TOM, Transport Operations Management (TOM) Job ID: 2900864 | Amazon UK Services Ltd. Our Program Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. As a Senior Program Manager, pioneering … Create innovative solutions using data and research to address wider challenges in your organisation. Take a big-picture approach in your analysis of business operations, driving improvements across a range of teams and organisations. Work alongside senior leadership to establish and prioritise improvement programmes, seeing them through from start ...

supply, vendor lead times, and end-to-end fulfillment cycle times) to uncover hidden inefficiencies. Architect standardized operating procedures (SOPs) for internal category management and logistics teams, leverage Internal retail operational tools and Warehouse Management System (WMS) iterations with product teams, and enhance seamless data collaboration between … network nodes.Project Management & Retail System Implementation: Lead high-impact retail infrastructure initiatives, including the integration of Vendor Centre, automated replenishment engines, and digital procurement upgrades. Coordinate directly with tier-1 vendor partners, internal tech teams, and category operations to monitor rollout progress, system quality, and data integrity, ensuring ...

satisfaction for both customers and employees.Your roleTechnical Development - Design and develop solutions for ServiceNow workflow applications, including:Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service PortalTechnology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management ...

providing prompt and accurate service so as to promote customer loyalty. Essential Experience: 3+ years' experience in a Customer Success, Service Delivery, Incident Management, Operations Management, or Technical Support environment. Strong communication skills Experience managing customer relationships within a technology, networking, telecommunications, managed services, or service provider ...

/3 years with current organization.Bachelor’s degree or equivalent certifications.Minimum of 4 years hands on work experience in any area of Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore … offshore model, 3 tier model (offshore, account, customer) experience would be a plus.Experience in working in a multi-national/multi-cultural environment. Strong operations management skills (preferably ITIL Certified) with ability to extract, analyses data to drive improvement actions.Ability to handle/negotiate with customers and/ ...

industry. Head quartered in the City of London, with offices in Shanghai and Thessaloniki, Travelfusion is a fast-growing, dynamic travel technology business. The Operations and Service Delivery role encapsulates the responsibilities for overseeing the day-to-day bookings support operations, handling efficient and smooth processing of client … enquiries, optimises team performance through well defined metrics and processes and ensures a seamless customer experience. Closely works with Operations, Product and Engineering teams to improve the service flow and delivery targets of a 24x7 booking operations call centre team. Operations Management: Oversee ...

Operations and Improvement - Managing Consultant - Process Optimisation in Financial Services We are seeking an experienced consulting leader to develop, lead, and drive our Operational Excellence and Process Improvement capabilities for Banking and Wealth & Asset Management clients within the Financial Services sector. The Managing Consultant will play … proposals, closing deals and winning new business. Leading, managing and overseeing implementation programmes of Operational Excellence and Process Improvement. Key expertise required: Operational Excellence: operations management, change management or technology delivery background. Process Improvement methodologies – Lean Six Sigma (Green/Black Belt). Operational Optimisation – Lean/ ...

Operations Manager (Financial Planning) Location: Central London Package: Up to £55,000, quarterly bonus scheme, private medical insurance, hybrid, and more Working hours: Full Time, Monday‐Friday, 8:45am‐5:30pm A fantastic opportunity has arisen for an experienced Operations Manager to join a highly established and reputable … firm remains compliant and profitable. In this role you will oversee day‐to‐day functions of the business, ensuring operational excellence. If you have operations management experience with finance, this is the perfect role. Responsibilities Prepare management accounts and assist with the production of statutory company accounts ...

title: Operations Oversight Associate Job Type: Temporary (PAYE) Contract Duration: 6 Months Department: Operations Location: London Company overview Nomura is a financial services group with an integrated global network. By connecting markets East & West, we service the needs of individuals, institutions, corporates and governments through our four business … divisions: Wealth Management, Investment Management, Wholesale (Global Markets and Investment Banking) and Banking. Driven by the insights of some 28,000 people worldwide, we put our clients at the center of everything we do, delivering unparalleled access to, from and within Asia. For further information about Nomura, visit ...

make machines do the heavy lifting We are hiring a Strategy Analytics Manager or Senior Manager to own the analytics function dedicated to our Operations department. You will act as the COO’s go-to analytical partner, reporting to the CRO: combining strategic judgement, strong stakeholder management and hands-on technical delivery. This is both a management and coding role where you will lead a small team while personally delivering high-priority analysis using SQL and Python. You will set the direction and priorities of the Operations analytics function, develop the team and create ...

systems, network, application, and/or database management. The Cboe Site Reliability Engineering team is a highly skilled unit responsible for platform engineering, configuration management, implementation, capacity planning, performance tuning, analysis, troubleshooting, reporting, and process automation. This position is instrumental in support of both Cboe’s European markets … support model for its US Global Trading Hours (GTH) markets, providing critical overnight and early‐session coverage from London that ensures continuous, high‐availability operations across Cboe's real‐time low‐latency trading platforms. The London‐based SRE provides technical support to Cboe Trade Desk and Operations Support ...

analyse operational data, business metrics, and process performance indicators to identify trends, determine root causes, and drive evidence-based decision making Proven stakeholder management and influencing skills, with the ability to build alignment and drive change across senior business, technology, risk, and control functions Experience leading multiple concurrent programmes … making Proven ability to evaluate and implement AI-powered solutions within business transformation initiatives, with an understanding of responsible AI practices, governance requirements, risk management, and ethical use of AI technologies Education Bachelor's degree in Business, Finance, Economics, Engineering, Technology, Operations Management, or a related discipline ...

Education Qualification : Engineer - B.E/B.Tech/MCA Skills : Primary -> Functional | Business Management/CXO | Business Planning and Strategy | 5 - Expert Primary -> Functional | Business Management/CXO | IT Strategy and Planning | 5 - Expert Secondary -> Functional | Financial Planning and Analysis | Opex Budgeting | 5 - Expert Secondary -> Functional | IT Operations Management | Business Relationship Management | 5 - Expert Tertiary -> Behavioral | Microland Skills | Microland First | 5 - Expert Tertiary -> Functional | Pre Sales Support Activities | Responding to RFPs | 5 - Expert Tertiary -> Functional | Organization Change and Development | Organization Restructure | 5 - Expert Certification : Technology | IT Service Management Certifications | ITIL Intermediate Certificate Details: 1. ...

sources, machine learning and AI to make machines do the heavy lifting THE ROLE We are hiring a Strategy Analytics Manager or Senior Manager – Operations, with the final level determined by the successful candidate’s experience. You will act as the COO’s go-to analytical partner, reporting … combining strategic judgement, strong stakeholder management and hands‐on technical delivery. This is both a management and coding role - you will lead a small team while personally delivering high‐priority analysis using SQL and Python. KEY THEMES OF THE ROLE OPERATIONS MI, KPI AND CUSTOMER OUTCOME METRICS ...

Google place London, UK Bachelor's degree in Business Administration, Engineering, a related field, or equivalent practical experience. 5 years of experience in program management or operations management within data centers, construction, process improvement and systems management. Preferred qualifications: Experience with Six Sigma, Lean, or other process … integrated operational model to enable teams to adapt and scale to evolving demands. Oversee the development and deployment of the proprietary tools to optimise operations through enhanced digital visibility. Drive high-level programmatic governance and a collaborative culture across EMEA framework vendors. Lead program to enhance execution predictability ...

strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements, and operational improvement initiatives. They partner closely with design, construction, commissioning, facility engineering, data center operations, colo partners, and other stakeholders to safely integrate new systems into live environments while protecting reliability, capacity, and compliance. Key responsibilities include overseeing critical … infrastructure maintenance and repairs; leading change management reviews for critical maintenance activities; and ensuring work plans, risk assessments, method‐of‐procedure documentation, rollback plans, stakeholder communications, and execution controls protect data center availability. The role leads incident response and post-incident reviews, directs root cause analysis and corrective ...