1 of 1 Operations Management Jobs in Staffordshire

skills and shift coverage are always available. Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service management offerings Track customer satisfaction relating to resolved Service Desk tickets and, where required, contact end-users directly to improve customer satisfaction. Prioritise the ongoing NOC health monitoring, maintain patch compliance lisaing with Change Management & customer facing functions Liase with Security Ops to ensure vulnerability management … patch status reports at least monthly and escalate exceptions or delays promptly Ensure minimal downtime and service disruption during patch deployment. Manage Patch exceptions and mitigations. Collaborate with Transition Management to facilitate the transition of new services and processes into operational use. Contribute to the planning, execution, and monitoring of transition projects to ensure they meet predefined objectives and More ❯