2 of 2 Operations Manager Jobs in Leicestershire

countries. We help brands grow by redefining and accelerating the digital customer experience, creating rapid value and enabling future digital business. Role overview We're looking for an IT Operations Manager to lead our Commerce Operations Team. You'll manage a team of support agents serving multiple e-commerce brands, while also overseeing the setup, maintenance, and … in Leicester, with 4 days a week in our Leicester office and 1 day working remotely within the UK. You will report to the Managing Director. As an IT Operations Manager at Williams Commerce, you will: Customer Support Operations Lead and manage a distributed team of e-commerce customer support agents. Define KPIs, monitor performance, and drive … software requirements Collaborate with developers or DevOps teams to support backend processes or integrations with tools like Windows Subsystem for Linux, Git and Ansible. Cross-Functional Collaboration Coordinate with operations, engineering, and client account teams to align tech support and CX goals. Represent support and IT in leadership meetings, contributing to business continuity and tech roadmap planning. Ensure compliance More ❯

Job Title: Technical Claims Operations Manager - Home Claims Location: Leicester or Bexhill (Hybrid - one day a week in the office) Welcome to Hastings Direct - Pam Angel - HR Director We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities … of what we're looking for, even if you're not 100% sure we would love to hear from you. Role overview Reporting into our Head of Home Claims Operations, you'll be leading a high-performing team of Leaders and Handlers across the UK that deliver outstanding customer service, quality claims handling and excellent financial outcomes. You'll … and areas for performance improvement, turning insight into action and supporting wider business change, including systems improvements, digital journey enhancements and operational design projects Leading the development of our operations, ensuring our supplier partners are aligned and delivering against expectations and that we're all achieving operational KPI's while delivering against leakage and quality targets and improving settlement More ❯