1 of 1 Operations Support Engineer Jobs in Yorkshire

Project role: Senior support engineer - it operations Skills: L3) Secondary Skills: IT Operations No. of positions: 1 About HCLTech HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all … all our stakeholders in the long term. We have committed to achieving net zero by 2040. To learn more about how we can supercharge progress for you, visit Senior Support Engineer Job Summary The Senior Support Engineer plays a critical role in maintaining customer satisfaction by effectively resolving client tickets in a timely, cost-efficient, and … high-quality manner. This position is integral to ensuring smooth product operations and enhancing the capabilities of the support team through knowledge sharing and continuous improvement. Key Responsibilities 1. Troubleshoot And Resolve Client Tickets Through Detailed Analysis And Application Of Product Support Techniques, Ensuring Adherence To Defined Service Level Agreements. 2. Develop And Deliver Training Programs For More ❯