Helpdesk Administrator
- Hiring Organisation
- Dalkia UK
- Location
- Glasgow, Scotland, United Kingdom
information into systems like Concept Evolution or other CAFM software. Act as a single point of contact for customers, technical staff, support staff, and management via the Help Desk. Proactively follow up on work orders and update information in databases. Manage purchase orders and assign subcontractor workloads. Efficiently process … required. Offer telephone support using the 8x8 software system. Prepare and draft documentation, such as quotations and contractor reports. Operate computer-based records management systems, like Concept Evolution. Serve as a central information source, handling customer queries professionally. Health & Safety: All employees are required to take reasonable care ...