2 of 2 Order Management Jobs in Lanarkshire

a proactive and organised Service Desk Controller to join their team in Glasgow. This pivotal role involves coordinating and prioritising the workload of the engineering team, ensuring the efficient management of Work Order Numbers (WONs), and assisting in the achievement of contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). The ideal candidate will possess strong … a commitment to quality and safety. Key Responsibilities Workload Coordination & Service Delivery Engineer Scheduling: Organise and prioritise the daily workload of the engineering team to meet customer deadlines. Work Order Management: Oversee the life cycle of WONs from initiation to closure, ensuring timely and accurate processing. Quality Assurance: Support the team in adhering to established procedures and quality … standards. Team Support & Communication Resource Allocation: Assess and balance the needs of customers and engineers in a dynamic environment. Backlog Management: Take ownership of the backlog within the allocated region, ensuring timely resolution. Issue Escalation: Alert the management team to any issues and assist in their resolution. Required Competencies Customer Service Orientation: Demonstrates an understanding of customer needs More ❯

brand ambassador across industry marketing and promotional opportunities Provide regional team and the overall business with market intelligence and insights Maximise customer awareness and trading performance via internal customer management platform Provide point-of-contact resource to maximise customer end to end experience Undertake and generate company sales performance reports as required to local management group Obtain and … Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management essential Competent levels of IT understanding Entrepreneurial spirit Commitment to self-development High level of integrity and trust Benefits: Sales bonus scheme (first year on-target earnings of 50k+ More ❯