2 of 2 Organisational Skills Jobs in Cramlington

faults, escalating complex issues where necessary. Maintain accurate records of technical queries for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. … Ability to work effectively under pressure, responding to critical situations promptly. Strong interpersonal skills, capable of engaging with customers, team members, and partners at all levels. Technical proficiency, particularly in IP networking and the ability to quickly learn new systems and technologies. Desirable knowledge of Warden Call, Nurse Call, TECs, and Door Access Control systems. Experience supporting digital technology … IoT solutions, and SIP/VoIP communications is advantageous. Proficient in Microsoft 365, Teams, and Salesforce. Strong organisational skills, with the ability to manage multiple tasks simultaneously. A team player with a proactive and adaptable approach in a fast-paced environment. Working Hours Full-time, 37.5 hours per week Monday – Friday, 09:00 – 17:00 Salary & Benefits Competitive More ❯

will primarily focus on preparing detailed technical proposals, handling inbound customer enquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical and non-technical teams, we’d love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely … training provided if needed) Develop a deep understanding of client requirements, specifications, and applications Produce detailed product information that highlights technical aspects, benefits, and applications for customers Required Experience & Skills: Strong technical acumen with an ability to grasp engineering concepts Ideally able to read and interpret technical drawings, product catalogues, pricing books, regulations, and relevant industry standards. Training with … be provided. Technical or engineering qualifications are preferred but not essential Excellent communication skills, with the ability to explain complex technical information to both technical and non-technical audiences Strong organisational skills with the ability to manage multiple projects and deadlines Ideally working proficiency with technical drawing software (SolidWorks is preferred, or equivalent experience with similar systems More ❯