IT Support Analyst
Snodland, Kent, United Kingdom
Hybrid/Remote Options
Hybrid/Remote Options
South East Water
docking stations. Maintain IT asset inventory keeping accurate records of IT assets Document troubleshooting steps and solutions in the ticketing system, ensuring accurate records are maintained. You'll need: Skills/Qualifications/Experience GCSEs (or equivalent) including English and Mathematics. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills with the ability to explain … technical concepts to non-technical users. Ability to work independently and as part of a team. Good organisational skills with the ability to prioritise and multitask effectively. Proven experience in an IT support or help desk role. Hands-on experience with hardware troubleshooting and maintenance. Experience with ITSM systems (e.g., Jira Service Management). Experience with Active Directory … A+, ITIL Foundation). NVQ Level 3 or higher in IT, Computing, or a related field Experience in supporting Google Workspace desirable. Knowledge of endpoint management platforms. Basic scripting skills desirable. Familiarity with resolving issues in a hybrid working setup (e.g., VPNs, remote access tools). Participation in IT hardware or software rollouts/migrations. We want to be More ❯
Employment Type: Permanent
Salary: £26000 - £32000/annum
Posted: