model with ROI forecast - Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale. Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways). Expertise across Microsoft Teams Voice More ❯
model with ROI forecast - Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale. Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways). Expertise across Microsoft Teams Voice More ❯
model with ROI forecast - Appendices with diagrams, BOM, capacity planning, vendor comparisons, and relevant Visio/Excel artifacts Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale. Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways). Expertise across Microsoft Teams Voice More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom
Hays Specialist Recruitment Limited
Analyst, you will provide essential first-line support for telephony and communication systems, ensuring seamless voice connectivity for a global customer base. You will be responsible for troubleshooting VoIP, PBX, and unified communications platforms, resolving telephony-related incidents through phone and case management systems. Working in shift patterns ranging from 8am to 11pm, with later shifts occurring once every six … when needed, and collaborate with senior IT support teams to maintain efficient operations. Responsibilities Follow IT support procedures and escalate issues when needed. Troubleshoot and triage telephony, VoIP, and PBX support cases. Document system failures and update internal databases. Manage customer cases from setup to ongoing support, ensuring SLAs are met. Act as the technical lead during customer service reviews. … at the Milton Keynes office 5 days a week. Strong verbal and written communication skills in English (Spanish is a bonus). Familiarity with telephony systems, VoIP (SIP, RTP), PBX solutions, cloud telephony, and call routing. Ability to troubleshoot voice connectivity issues efficiently. Strong Linux and SQL knowledge (hands-on experience is a bonus). What you'll get in More ❯
