as remotely supporting staff as needed and work with group entities globally as needed. Key Accountabilities & Responsibilities Lead and manage a team if highly skilled infrastructure engineers. Vulnerability and patchmanagement Application management including support and upgrades. Responsible Service availability across the group that is factored into solution scoping and day to day operations. Responsible for making … required by the business while protecting the integrity of existing services Responsible for managing and maintaining Risks to the business that could cause outages/loss of revenue - Risk management Responsible for delivery of annual DR testing utilising best in breed technology Work within the ITIL process- Change, problem, incident etc. - support the process and adhere to CCM principles … Information within the business. Support, guide, influences where necessary Ensuring that Information Security is factored into the evaluation, selection, installation and configuration of hardware, applications and software. Assist with management, maintenance, infrastructure and service Escalation support for out of hours incidents/issues Assist IT ops in service-related issues where required, be a point of contact and escalation More ❯
Haywards Heath, Sussex, United Kingdom Hybrid / WFH Options
First Central Services
Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯
specifically responsible for completing the implementation of a number of strategic based security solutions for new security tooling or existing. The engineer will also participate in security related service management processes (incident, change and problem management) and will participate in the planning, design, enforcement and review of security controls which protect the integrity of the firm. Essential Duties … security-by-design principles into development processes. Conduct reviews of existing tools and processes, identifying gaps and implementing enhancements to strengthen our security posture. Perform security scanning and vulnerability management, taking proactive measures to reduce operational risks. Monitor security alerts and implement mitigations to safeguard against potential threats and attacks. Support Data Loss Prevention (DLP) solutions that protect corporate … data across platforms, devices, and environments globally. Monitoring and managing responses to the Security Incidents and Security DLP. Standard, third party and privilege Identity Access Management Operate, manage and improve HSM key management infrastructure. Remediation of external, internal vulnerabilities, web application scanning and patch compliance. Cyber Incident Management and or Security Forensic experience. Documenting High Low More ❯
users (SCCM knowledge would be beneficial to this role) Overseeing stock allocation in the Computer Room Comprehensive support for Microsoft environments Advanced troubleshooting of Microsoft Office & security applications Incident management and resolution User account lifecycle management Hardware and device setup Backup and system monitoring Log analysis and proactive maintenance Endpoint security management Collaboration with 1st Line Support … Participation in IT projects Software deployment and patchmanagement Asset and inventory management What we need from you: Proven experience working in a Service Desk function/1st Line Support Strong expertise in Windows 10/11 Proven experience with MS Office 365 Ability to work independently on 2nd line technical issues Strong understanding of Active Directory … endpoint management. Proficiency in remote access tools such as LogMeIn, TeamViewer, or Microsoft Remote Desktop. Comprehensive knowledge of PC hardware and software setup/configuration - Including OS installation, driver management, and troubleshooting hardware failures. Fundamental understanding of networking - TCP/IP, DNS, DHCP, VPN, VLANs, and basic firewall configurations. ITIL framework awareness - Understanding of incident, problem, and change managementMore ❯
ensure the effective day-to-day delivery of IT services across both shared and in-house environments, with a strong focus on ITIL disciplines - Incident, Problem, Change, and Asset Management - and Cyber Security risk management . The postholder will act as the customer-facing lead for operational IT, ensuring services are reliable, secure, and responsive to user needs. … Key Responsibilities Manage the performance and quality of outsourced, shared service and in-house IT services Own and operate the ITIL processes: Incident , Problem , Change , and Asset Management Act as the operational interface with the other organisation (the shared service provider) Maintain the CMDB and configuration item lifecycle tracking Lead on cyber security risk assessments , patch assurance , vulnerability … management , and coordination with SOC/XDR providers Ensure compliance with cyber and data protection standards (e.g. Cyber Essentials) Monitor service level agreements (SLAs), escalate issues, and lead service reviews Coordinate change activity to ensure minimal business disruption Deliver customer-focused service improvement initiatives Support audits and business continuity planning Essential Skills and Experience Demonstrable experience managing operational IT More ❯
Milton Keynes, Buckinghamshire, England, United Kingdom Hybrid / WFH Options
Lorien
subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical, problem solving … application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patchmanagement, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯
Shrivenham, Oxfordshire, United Kingdom Hybrid / WFH Options
Gold Group
and Level 3 support for enterprise systems, including Active Directory, SCCM, SolarWinds, and VDI environments. * Troubleshoot and resolve platform-related issues, escalating to engineering teams when necessary. * Assist in patchmanagement, system updates, and maintenance to ensure compliance and security. * Develop and update support documentation, including troubleshooting guides, FAQs, and knowledge base articles. * Collaborate with engineering teams to … support unified access devices (UADs), endpoint management, and virtualized environments. * Provide hands-on support for automation scripts, workflows, and infrastructure monitoring tools. * Contribute to root cause analysis efforts for recurring platform incidents. * Support capacity planning and performance optimization by analysing system usage and trends. * Offer feedback on tools and processes, identifying improvements to enhance operational efficiency. * Participate in on … networking concepts (e.g., DNS, DHCP, VLANs, and firewalls) and storage systems. * Familiarity with virtualization platforms such as VMware, Citrix, or Hyper-V. * Experience with IT monitoring tools and incident management processes. * Exposure to cloud-based platforms (AWS, Azure, or GCP) is a plus. * Certifications like MCSE, ITIL, or similar are highly desirable. Key Attributes: * Strong problem-solving skills with More ❯
Bracknell, Berkshire, South East, United Kingdom Hybrid / WFH Options
Anson Mccade
Team Manager to take the reins of a high-performing support team delivering end-to-end user and infrastructure support across secure enterprise environments. This role blends service desk management, stakeholder collaboration, and technical team leadership across a wide-ranging infrastructure stack. It's an ideal opportunity for an experienced senior engineer or team lead ready to move into … a people-focused management role-without losing touch with the technical heartbeat of the organisation. You'll lead an 11-strong team of 1st, 2nd, and 3rd Line Engineers, manage KPIs and workflows, and shape team development while supporting internal improvement and automation initiatives using tools like Microsoft Service Center and SCOM. Key Responsibilities • Lead and develop a diverse … workflows, enforcing SLAs and KPIs • Drive automation through ITSM tooling and continuous improvement initiatives • Represent the team in Change Advisory Boards and incident escalation reviews • Coordinate software release and patchmanagement cycles • Track performance metrics, write management reports, and participate in recruitment and staff development Key Skills & Expertise • Proven experience in IT support and infrastructure environments • Familiarity More ❯
is cloud-based. Basic understanding of network configuration as it pertains to system connectivity. Broad understanding of security principles and secure development practices in enterprise systems. API Development/Management (RESTful, SOAP): Experience in designing, implementing, and consuming APIs for seamless data exchange between PAS and other systems. System Enhancement & Integration: Focus on improving PAS capabilities through configuration, customisation … colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
Farnborough, Hampshire, South East, United Kingdom
Gama Group Limited
and ensuring our products and cloud infrastructure are secure, resilient, and compliant. In this role, you will have the unique opportunity to lead our SOC2 audit activities, perform risk management reviews, and drive our vulnerability management program in alignment with industry best practices. Your keen eye for detail and exceptional problem-solving skills will be invaluable in analysing … standards. Translate audit findingsand test results into clear, actionable tasks for the engineering and DevOps teams. Perform vendor security assessments, managing risk across our supply chain. Manage vulnerability and patchmanagement, ensuring critical software libraries are kept up to date. Enforce security policies, particularly regarding open-source software and licensing compliance. Plan and lead annual Business Continuity and More ❯
often integrates with many other core insurance systems (CRM, Claims, Billing, Data Warehouses). Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patchmanagement, Group policy management Understanding of: Security (All disciplines) Data & Reporting (Desirable) Policy Administration Systems (Insurance) Microsoft & Google More ❯
Microsoft SCSM. • Oversee team performance, recruitment, and staff development activities. • Coordinate with third-party vendors and internal teams to resolve issues and manage escalations. • Participate in Change and Release Management processes and act as a CAB member. • Monitor patchmanagement, software deployments, and reporting using SCOM, SQL, ePo, and Excel. Your Experience: We're looking for a More ❯
and Request data for trends, process and productivity improvements Development of individuals by following Personal Development Plan process of goal setting, reviews and assessment Document processes, update the Site Management Guide and Knowledge Articles. Highlight changes to processes or errors to the process owners Support DXC improvement plans and support our Continuous Service Improvement program Bring projects into business … as-usual support Produce a short weekly team summary highlighting successes and risks May spend up to 80% of time on people management and business objectives Have a technical understanding of Microsoft Windows and Office suite deployment and common issues Familiarity with SCCM for software deployment and patchmanagement, and capable of troubleshooting issues on end user More ❯
software packages upon end-user request, contingent upon proper approvals. Facilitate onboarding processes for new employees, including account creation and hardware/software provisioning. Uphold workstation security through routine patchmanagement, antivirus updates, and performance tuning. Perform remote support for computing equipment and peripherals, including wireless and mobile devices. Maintain accurate and up-to-date documentation of troubleshooting More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom
Sopra Steria Limited
security controls , including host firewalls , SELinux , and intrusion detection. Knowledge of networking fundamentals , especially from a security perspective. Experience working in highly governed environments with tight SLAs. Skilled in patchmanagement and system update procedures. It would be great if you had: Experience with secure environments and familiarity with JSP 440 and SCIDA requirements. Proficiency in scripting (e.g. … Bash , Python ) for secure automation. Familiarity with vulnerability management tools such as OpenSCAP and Nessus . Exposure to Red Hat deployment tools and secure system state management. If you are interested in this role but not sure if your skills and experience are exactly what were looking for, please do apply, wed love to hear from you! Employment Type More ❯
customer data and operational technology in line with government and energy sector standards. Manage and maintain hardware and software asset registers. Oversee device hardening, firewall configuration, endpoint protection, and patch management. Coordinate internal readiness for Cyber Essentials assessments and liaise with external assessors. Develop and enforce cybersecurity policies, processes, and end-user awareness training. Monitor access controls and ensure More ❯
Basingstoke, Hampshire, South East, United Kingdom
CBSbutler Holdings Limited
with Agile delivery methodologies in a technical environment. * Hands-on experience with Microsoft Windows enterprise administration, including: o GPO, Registry, Filesystem configuration o PowerShell cmdlets and WMI scripting o Patchmanagement and Windows Installer deployments Please apply for immediate interview! CBSbutler is operating and advertising as an Employment Agency for permanent positions and as an Employment Business for More ❯
Excel (intermediate level) Windows 10/11 system administration Network monitoring tools (e.g., WhatsUpGold) Configuring iSCSI storage CISCO Wi-Fi systems Structured cabling (CAT5, fibre) PatchManager or similar infrastructure management tools Power distribution and racking within server environments Firewall installation and configuration Desirable Skills: Strong troubleshooting across all IT support levels. Experience in NATO, military, or defence environments. Familiarity More ❯
MSP and trusted gold-level defence partner of the UK MOD. Due to significant growth, our client is looking for a skilled 3rd Line Network Engineer to support the management, monitoring, and optimization of highly secure network infrastructure. What's in it for you? Salary up to £60k (dependent on experience) Company bonus scheme - 10% Security clearance bonus … you need? Strong expertise with Juniper devices and OS (essential), with Cisco experience highly desirable Experience managing and monitoring core network infrastructure using tools such as SolarWinds Skilled in patchmanagement and related processes Experience with NetScaler (Citrix ADC) highly advantageous Willingness and eligibility to obtain advanced security clearance (DV), given the nature of the role Interested? Apply More ❯
Fetcham, Leatherhead, Surrey, England, United Kingdom Hybrid / WFH Options
Recruitvirt Ltd
and DR planning. - Solid understanding of vSphere environments, distributed networking, and storage integration. - Familiarity with monitoring tools such as Aria Operations and LogicMonitor, automation/scripting (PowerCLI, Bash), and patch management. - Strong customer-facing communication and interpersonal skills, both written and verbal. - Effective time management and organisational skills - able to manage multiple priorities and meet deadlines. - Ability to More ❯
Leatherhead, Surrey, South East, United Kingdom Hybrid / WFH Options
Recruitvirt
and DR planning. - Solid understanding of vSphere environments, distributed networking, and storage integration. - Familiarity with monitoring tools such as Aria Operations and LogicMonitor, automation/scripting (PowerCLI, Bash), and patch management. Professional Competencies - Strong customer-facing communication and interpersonal skills, both written and verbal. - Effective time management and organisational skills able to manage multiple priorities and meet deadlines. More ❯