Senior Major Incident Manager
- Hiring Organisation
- Alexander Edward James Consulting Limited
- Location
- Belfast, County Antrim, Northern Ireland, United Kingdom
- Employment Type
- Permanent
- Salary
- £65,000
Security Check (SC) clearance is required. Experience & Capability Core Requirements Demonstrable experience managing high-severity service incidents in complex environments Familiarity with structured service management approaches and frameworks Experience working across multiple sectors or client types Practical knowledge of service management systems and tooling Proficiency with common workplace … root cause analysis and longer-term resolution activities Personal Attributes Ability to remain calm and decisive in time-critical situations Effective team leadership and people management skills Confidence engaging with a wide range of stakeholders Logical and analytical approach to problem solving Focus on ongoing improvement and operational ...