IT Service Delivery Manager - End User Services JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Lisburn, Co. Antrim, UK
across several business locations. The role would suit an experienced IT Service Delivery Manager, IT Operations Manager or IT Support Manager who combines strong people leadership with structured IT service management experience. THE ROLE You will be responsible for: Leading the day-to-day delivery and performance … recovery, stock control and asset accuracy. Ensuring onboarding, provisioning, access requests and leaver processes are completed consistently. Supporting improvements across self-service, automation, endpoint management and knowledge management. Maintaining ITIL-aligned incident, request, problem, change, asset and knowledge-management processes. Ensuring services comply with security, patching, audit, data ...