Complaints Manager
Romford, England, United Kingdom
HCLTech
are instilled within the business Oversee the maintenance of local governance and controls including: Adherence to all corporate policies and procedures Appropriate queue and people management Relevant client and regulatory change Evidence of people and process development including OpEX workflow and people competency Timely closure of … all agreed audit actions Deputise for Complaints Manager with regards to management of client relations and appropriate attendance and input at relevant governance meetings To act with integrity on behalf of the business and Client, based on HCL corporate and local procedures and controls. Ensuring the team is aware … Supporting the introduction of Internal Audit recommendations. Building and maintaining relationships with key internal and external stakeholders through frontline and daily contact. Communicate to management where processes or actions that might be contrary to Conduct Risk obligations in order that these can be managed and mitigated before they crystallize. More ❯
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